IT Security Manager - Maitri Medicinals

IT Security Manager - Cannabis Industry

About Maitri Medicinals:

Maitri Medicinals’ vision is to cultivate, produce and dispense quality medical marijuana products for Pennsylvania patients who suffer from qualifying medical conditions and diseases. Founded by third-generation Southwestern Pennsylvania residents, Maitri is deeply invested in the region’s wellbeing and development. Are you ready to join the Peacock Flock?

Benefits Package:

• Health/Vision/Dental insurance coverage with HSA & FSA contribution plans
• Employee Assistance Program (EAP)
• 401K
• Company-sponsored short- and long-term disability insurance
• Employee discounts
• Paid time off (PTO)
• Paid Holidays
• Paid sick time

Summary of the Role: 

The IT Security Manager is a key member of Maitri’s Operational Leadership and will own the company’s full Information Technology pipeline. This role oversees and executes the strategic development of secure internal data management processes across our retail dispensaries and grower-processing facility, while also providing end-user technical support for various hardware, software, and system issues on a day-to-day basis.  

Key Responsibilities:

• Provide device configuration, help desk coverage, and problem resolution for workstation hardware, software, printers, peripherals, smartphones, et cetera.
• Diagnose & resolve technical issues efficiently, creating scalable solutions for challenges encountered
• Plan, construct, and launch Maitri’s secure internal IT server system, ensuring functional capacity to capture & store security camera footage according to state requirements
• Create efficient, secure information storage SOPs that mitigate risks & protect sensitive company & patient data
• Conduct regular inspections/audits to identify & resolve information security risks
• Lead training of site managers on security camera & basic IT equipment operations as needed
• Provide ongoing, data-backed recommendations for any requested changes to Maitri’s  IT system structures & capabilities
• Ensure compliance with all local and state regulations
• Oversee the development and implementation of IT related infrastructure for new acquisitions.
• Additional responsibilities as requested by Organization Managers. 

Preferred Qualifications:

• 5 Years IT services management experience
• Knowledge of IT support concepts, practices and procedures across various hardware, software, cloud storage, and peripheral security devices
• Proficiency in managing Microsoft 365 and Google Workspace tenants.
• Familiarity with EDR solutions, specifically SentinelOne (experience required).
• Cisco networking experience is a plus.
• Experience with IPsec tunnels and FortiGate firewalls is preferred but not mandatory.
• Hands-on experience with building and maintaining backbone networks and managing traffic flow.
• Proficient in security/surveillance procedures & systems
• Experience in highly regulated industries preferred
• Extensive experience in building & maintaining internal server systems in a highly regulated environment. They will also possess the interpersonal and communication skills to support employees’ technical needs with efficiency, urgency, and clarity. 
• Organized with strong verbal and written communication skills
• The ability to relay technical concepts with clarity
• Demonstrated sense of urgency and ability to prioritize critical tasks effectively
• The ability to manage through ambiguity & influence key stakeholders
• Mastery of LAN, VPN, and WAN Networking Concepts
• Associate’s, Technical, or Bachelors degree from an accredited institution
• Comfort with both remote on on-site work environment
• Ability to both sit and stand for extended periods of time, lift up to 50lbs, and work in environments with production noise at times
• Willingness to work nontraditional hours (including nights & weekends) when needed
• Willingness to travel to various company sites for in-person technical support

Physical and Environmental Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   

• Flexible schedule availability including nights, weekends and holidays   
• Ability to lift, push, and pull 10 pounds   

• Extended computer usage 
• Comfortable being under constant video surveillance 
• Work environments that include exposure to, but not limited to fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.   

Management reserves the right to assign other job duties as necessary, with or without notice. Please note this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. 

Diversity and Inclusion:

Maitri Medicinals is an equal opportunity employer that does not discriminate based on race, creed, color, national origin, ancestry, age, marital status, sexual orientation, genetic information, pregnancy, sex, gender identity or expression, disability, or because of the liability for service in the armed forces of the United States or the nationality of any individual, or any other characteristic protected by applicable federal, state, or local laws.  ​

Maitri is an Equal Opportunity Employer. Maitri does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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