IT Program Support/ICAM Specialist - Business Performance Systems, LLC

Job Description

Summary:

Get the best of both worlds working for a vibrant small business on a long-term Federal information technology project. Apply your IT, stakeholder engagement, operational/administrative, and customer service skills to support identity, credential, and access management (ICAM). Work directly with numerous stakeholders across DOI, GSA USAccess, and hundreds of field locations to manage credentialing equipment, track and optimize locations, and improve credential management capabilities for DOI staff and contractors nationwide.

Workplace located in Reston, VA, with alternate duty stations in Washington, DC, Denver, CO and Lakewood, CO. Telecommuting possible (case-by-case) with government approval. Top salary for highly qualified candidates.

NO PHONE CALLS, PLEASE.

Responsibilities:

• Maintain DOI's Credential Center map in ArcGIS
• Use ArcGIS tool to help manage credentialing center footprint by tracking, updating, and informing DOI of open, closed, and new enrollment/activation sites
• Conduct analysis of the DOI Credential Center footprint, identify trends, and recommend improvements
• Provide administrative support for the intake and submission of service orders for USAccess equipment for all DOI Credential Centers
• Collect, document, and report equipment issues
• Coordinate collection and submission of requests to utilize other agency centers to improve customer service and user experience
• Prepare usage/intake reports and submit to stakeholders as needed
• Conduct evaluations of existing ICAM technical approaches and create standard operating procedures (SOPs)
• Automate manual processes using a tool such as Power Automate
• Facilitate and create lessons learned

Qualifications - Required:

• Bachelor's degree in Business Administration, Management, IT or similar field
• 2+ years' experience in an IT environment
• 1+ years' experience providing IT-related technical assistance (equipment, service requests, reporting, etc.)

Qualifications - Highly Desired:

• Experience working with a federal agency as a registrar, activator, site manager, personnel security specialist or similar role
• Advanced user-proficiency with MS Office suite skills and Teams, and SharePoint
• Experience with ArcGis
• Experience with Power Automate
• Knowledge of and experience with IAM/ICAM
• Knowledge of project management methodology and terminology

Compensation:

• $57,000 to 69,000/yr, based on capability and experience

Other:

• Location: Reston, VA, with alternate duty stations in Washington, DC, Denver, CO and Lakewood, CO
• Telecommuting: Telecommuting possible (case-by-case) with government approval.
• Hours: Full Time

About BUSINESS PERFORMANCE SYSTEMS:

Business Performance Systems is a successful, well-established small business composed of dedicated, skilled consultants supporting high-priority government projects. We provide our staff with a great degree of autonomy and growth potential in a company that combines the entrepreneurial environment of a small business, with the maturity and financial stability of a large company. We offer competitive salaries and a comprehensive benefits package. Learn more about us at www.BPSconsulting.com.

Business Performance Systems is an equal opportunity employer.