IT Product Manager II at Genesis10

Richfield, MN 55423

About the Job

Genesis10 is seeking a IT Product Manager for a contract with our client in Richfield, MN.

Job Description:

The Subscriptions Product team within DAT is responsible for building and maintaining complex software systems that cater to the needs of client's membership subscriptions services including My client, My client Plus and My client Total and Protection Plans. Subscriptions are a vital part of client's business model and its strategy for growing meaningful customer relationships. Our team supports a substantial existing line of contracts and subscriptions and is moving toward a modular, modern, platform to support new opportunities such as recurring paid membership, service contracts, streaming and software subscriptions.

We develop new subscription partnerships and offers that support all sales channels, contract lifecycle, activation, and one-time or recurring billing. Subscriptions within our domain are defined by: software services, streaming, protection plans, and membership where BBY has a contract with the customer to provide the subscription and/or manage the recurring billing of the subscription.

Project Description:

Client is seeking a dynamic and experienced Product Manager to join our Subscriptions team. In this role, you will be responsible for defining and managing customer experience workflows to ensure a seamless and engaging subscription journey for our customers. You will work closely with cross-functional teams to enhance customer satisfaction, drive subscription growth, and improve customer retention and engagement.

Key Responsibilities:

• Define Customer Workflows: Develop and optimize end-to-end customer experience workflows for Subscriptions, ensuring a smooth and intuitive user journey from sign-up to renewal.
• Customer Insights: Gather and analyze customer feedback, conduct user research, and utilize data analytics to identify pain points and opportunities for improvement.
• Collaboration: Work with UX/UI designers, engineers, marketing, and customer support teams to implement and refine workflows. Facilitate workshops and brainstorming sessions to foster innovation and collaboration.
• Product Roadmap: Create and maintain a product roadmap that aligns with business goals and customer needs. Prioritize features and enhancements based on customer impact and business value.
• Performance Metrics: Establish and track key performance indicators (KPIs) to measure the success of customer experience initiatives. Use metrics to drive continuous improvement and report on progress to stakeholders.
• Retention Strategies: Develop and implement strategies to improve customer retention, including personalized engagement tactics, loyalty programs, and proactive customer support.
• Engagement Initiatives: Design and execute initiatives to boost customer engagement, such as targeted communications, in-app experiences, and community-building activities.
• Innovation: Stay updated on industry trends, competitor offerings, and best practices to continuously improve the subscription experience. Experiment with new technologies and approaches to enhance customer engagement.
• Stakeholder Communication: Communicate product vision, strategy, and progress to stakeholders at all levels. Prepare and deliver presentations to senior management and other key stakeholders.
• Customer Advocacy: Act as the voice of the customer within the organization, ensuring that customer needs and preferences are considered in all decision-making processes.
• Project Management: Manage multiple projects simultaneously, ensuring timely delivery of high-quality solutions. Coordinate with internal and external teams to meet project deadlines and objectives.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure the successful implementation of customer experience initiatives.

Required Basic Qualifications:

At least 5 years of experience is required in the following PM skills:
- Ability to write technical specifications and product requirement docs.
- Past Product Manager experience involving UX/UI
- Proficiency in market research and asking the right questions to better understand customers' needs and wants
- Ownership and ability to take charge and lead initiatives end to end
- Ruthlessly prioritize and focus on product features that can drive maximum impact with minimal resources

Preferred Qualifications:

- Technical background; past experience as a software engineer, solutions architect or a Technical Program Manager
- Subscriptions background
- Experience with A/B or multi-variate testing, AI/ML testing experience.

Compensation: Hourly W2 pay rate $60-$67We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges. If you have the described qualifications and are interested in this exciting opportunity, apply today!Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)Behavioral Health PlatformMedical, Dental, VisionHealth Savings AccountVoluntary Hospital Indemnity (Critical Illness & Accident)Voluntary Term Life Insurance401KSick Pay (for applicable states/municipalities)Commuter Benefits (Dallas, NYC, SF)Remote opportunities availableFor multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary

60 - 67 /hour