IT Operations Technology Specialist Intern - Alliance Resource Partners, LP

Job Overview: As an IT Operations Technology Specialist Intern, you will have the opportunity to gain hands-on experience in supporting and maintaining the technological infrastructure of our organization. Under the guidance of experienced IT professionals, you will assist with various tasks related to system administration, technical support, and IT operations. This internship offers valuable learning opportunities for individuals pursuing a career in information technology.

Key Responsibilities:

1. Technical Support:
• Assist in providing technical support to end-users, troubleshooting hardware, software, and network issues.
• Respond to service requests and incidents, escalating complex issues to senior team members as needed.
• Document support activities and resolutions to build a knowledge base for future reference.
2. System Maintenance:
• Aid in the installation, configuration, and maintenance of IT systems, including servers, networks, and storage devices.
• Perform routine system checks, updates, and patches to ensure optimal performance and security.
• Assist in monitoring system health and performance metrics, identifying and addressing potential issues proactively.
3. Documentation and Procedures:
• Assist in maintaining accurate documentation for IT systems, configurations, and procedures.
• Collaborate with team members to update and improve documentation to reflect changes and enhancements to the infrastructure.
• Contribute to the development of standard operating procedures (SOPs) and best practices for IT operations.
4. Project Support:
• Support IT projects under the guidance of senior team members, assisting with tasks such as system upgrades, migrations, and deployments.
• Participate in project meetings, providing updates on progress and contributing ideas for process improvements.
• Gain exposure to project management methodologies and tools used in IT operations.
5. Learning and Development:
• Actively engage in learning opportunities to expand technical skills and knowledge in IT operations.
• Seek guidance from mentors and senior team members to enhance understanding of IT concepts and practices.
• Take initiative to explore new technologies and tools relevant to the field of IT operations.

Qualifications:

• Currently enrolled in a degree program in Computer Science, Information Technology, or a related field.
• Basic understanding of computer hardware, operating systems, networking concepts, and troubleshooting principles.
• Strong analytical and problem-solving skills, with a willingness to learn and adapt in a fast-paced environment.
• Effective communication skills, both verbal and written, with the ability to collaborate in a team setting.
• Familiarity with productivity tools such as Microsoft Office suite (Word, Excel, PowerPoint) and collaboration platforms (e.g., Microsoft Teams, Slack).

Duration and Working Conditions:

• This internship is paid and expected to last 2-3 months.
• The intern will work on-site. This is not a remote position.
• Flexible working hours may be available to accommodate academic schedules and commitments.

Note: This job description outlines the primary responsibilities and qualifications for the IT Operations Technology Specialist Intern position. Interns will have the opportunity to gain practical experience and develop skills in various aspects of IT operations, contributing to their professional growth and career development.