IT Operations Manager - Stand8

At STAND 8, we are experts in global IT staffing and solutions that focus on the "bleeding edge" of technology. We leverage PEOPLE, PROCESS, TECHNOLOGY, and innovation to provide a world-class experience for our customers, partners, and employees.

Under the direction of the Director of Information Technology (IT Director), the IT Operations Manager will plan, organize, coordinate, and direct the day-to-day activities of a team of engineers and analysts. This team is responsible for the daily operations of the Firm's Information Technology department across all Firm locations and data centers. The ideal candidate will have a comprehensive understanding of cloud infrastructure, network systems, storage systems, back-end server systems, and legal applications.

Key Responsibilities

• Oversee and manage daily operations of the IT Operations team, ensuring smooth and efficient technical operations across the Firm.
• Lead recruitment, development, and performance management efforts for the team of operations engineers and analysts.
• Recommend and implement improvements in operational technologies to advance the department.
• Contribute to the development, implementation, and compliance monitoring of Firm and IT policies.
• Ensure systems availability and optimal performance of the Firm's operational technologies.
• Identify emerging trends, develop long-term strategies for service improvement, and recommend appropriate solutions.
• Assist in preparing and managing the Firm's annual IT budget, including staffing, hardware, software, and cloud services.
• Collaborate regularly with other Information Technology and Services management on projects and initiatives.
• Work with Firm leadership and department managers on technology projects, ensuring successful implementation and maintenance.
• Analyze, develop, and recommend solutions for operational business processes, cloud infrastructure, applications, telecommunications, and data centers.
• Stay current with new and emerging technologies relevant to the Firm's business processes.
• Contribute to the vendor selection process, negotiate terms and pricing, and evaluate vendor proposals for future consideration.
• Perform additional management-level tasks related to the technical operations of the Firm as needed.

Qualifications

• Understanding of Microsoft SQL Server in DAG configuration.
• Proficiency in network and firewall configurations, management, and knowledge of routing protocols.
• Knowledge of networked storage systems and solutions.
• Expertise in M365 solutions (SharePoint Online, Exchange Online, Office 365).
• Familiarity with Microsoft Power Platform, Fabric, Dynamics, Azure Information Protection, and Microsoft Azure and Entra ID.
• Experience with cloud collaboration and infrastructure.

Skills

• Cisco Routers and Switches
• Palo Alto Firewalls
• SMB, NFS, DFS Storage Solutions (e.g., NetApp)
• VOIP Telephony (RingCentral, MS Teams)
• iManage Work 10
• Microsoft Exchange Online
• Microsoft Office 365
• Microsoft Power Platform, Fabric, Dynamics, and Azure Information Protection
• Microsoft SharePoint Online
• Microsoft SQL Server
• Microsoft Azure and Entra ID
• Microsoft Windows operating systems
• Cloud collaboration technologies
• Accounting systems
• Litigation support applications
• Citrix and other remote technologies
• HP and Dell servers
• Mobile device management systems
• Multi-factor authentication and Privileged Access Management solutions
• Replication, Disaster Recovery, and Backup Systems
• Monitoring Software (e.g., Splunk, PRTG, Enow, Exoprise)
• PowerShell

Minimum Qualifications

• High school diploma or GED; Bachelor's degree preferred.
• Minimum of 3 years of experience managing a technical team of 5 or more operations engineers and analysts in a medium to large enterprise (300+ users).
• Project management experience handling small to mid-sized projects.
• Strong organizational skills with the ability to prioritize multiple assignments using judgment and initiative.
• Demonstrated ability to produce accurate work while meeting time-sensitive deadlines.
• Ability to perform well under the pressures of a dynamic and fast-paced environment.
• Excellent interpersonal skills, with the ability to interact effectively and professionally with all levels of management, employees, vendors, and external entities.
• Strong written and verbal communication skills, including presentation abilities.
• Ability to maintain confidentiality as needed.
• Ability to quickly learn and retain knowle