IT Operations Manager - Latitude, Inc.

• Hybrid position (1-2 days a week remote)
• Position located in Frederick, MD
• Salary: 100k-125k
• Preferred experience: with one or more of the following Dell PowerEdge servers, Microsoft Hyper-V virtualization platforms, Meraki network & security devices, Synology storage, Veeam

• Manage the IT staff, as applicable, and ensure that they have the necessary skills and resources to perform their duties effectively. This includes setting performance objectives and providing regular feedback, coaching, and mentoring as needed.
• Oversee the maintenance and operation of all IT systems and infrastructure, including servers, networks, and databases. This includes ensuring that all systems are configured and maintained in accordance with best practices, and that they can support the needs of the business.
• Oversee and execute cyber security processes and resources to identify and mitigate active cyber security threats.  Manage all assisting vendors to achieve desired outcomes.  Manage system/service solution access to enforce least privilege principles.
• Collaborate with the CIO, develop and implement IT policies and procedures, including disaster recovery and business continuity plans. This includes ensuring that all policies and procedures are up-to-date, clearly communicated to all staff, and consistently enforced.
• Monitor and analyze IT system performance and make recommendations for improvements. This includes identifying and addressing issues related to system availability, performance, and scalability.  Develop service level agreements between the IT department and other departments, and then manage resources to deliver the promised service levels.  Manage assisting vendors to achieve desired outcomes.
• Manage IT vendors, contracts and service level agreements and perform vendor risk assessments

• Bachelor’s degree from an accredited college or university with a major in Information Technology, Computer Science or a related field OR; 
• Six years of relevant professional industry or military experience 
• Previous IT Infrastructure, IT Management, or IT Business Operations experience.

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