IT Operations Manager - Paladin Consulting, Inc
Dallas, TX 75201
About the Job
Job Title: IT Operations Manager
Work Location: Remote, CST preferred
Duration: Direct hire
Education/Experience Required: Bachelor's degree in Information Technology, Computer Science or equivalent experience; relevant certifications (e.g., ITIL, PMP) are a plus.
Job Description:
The IT Operations Manager will be responsible for managing the day-to-day operations of the IT department. This role involves overseeing the infrastructure, managing a team of IT professionals, ensuring system reliability, and implementing policies and procedures to support business objectives. The ideal candidate will have a strong background in IT management, excellent problem-solving skills, and hands-on technical expertise to directly engage in IT operations and troubleshooting.
Responsibilities:
Paladin Consulting is an EEOC employer.
Work Location: Remote, CST preferred
Duration: Direct hire
Education/Experience Required: Bachelor's degree in Information Technology, Computer Science or equivalent experience; relevant certifications (e.g., ITIL, PMP) are a plus.
Job Description:
The IT Operations Manager will be responsible for managing the day-to-day operations of the IT department. This role involves overseeing the infrastructure, managing a team of IT professionals, ensuring system reliability, and implementing policies and procedures to support business objectives. The ideal candidate will have a strong background in IT management, excellent problem-solving skills, and hands-on technical expertise to directly engage in IT operations and troubleshooting.
Responsibilities:
- Lead, mentor, and develop a team of IT professionals, fostering a collaborative and high-performance culture.
- Assist in oversight of our MSP's maintenance, upgrading, and support of the organization's IT infrastructure, including servers, networks, and hardware.
- Defines and monitors key performance indicators to ensure the department is effective and efficient, and delivering on internal and external customer expectations.
- Performs root cause analysis for major events and develops a post-mortem document/presentation as needed to review the cause and identify any areas for process improvement and implement safeguards to minimize or avoid similar events.
- Hands-on management and troubleshooting of network devices, servers, and storage systems.
- Develop and implement operational policies and procedures to ensure efficient IT operations and compliance with industry standards and applicable regulatory requirements.
- Monitor system performance and proactively address any issues to minimize downtime.
- Directly involved in system optimization and performance tuning activities.
- Manage relationships with external vendors and service providers to ensure quality service delivery and cost-effectiveness.
- Assist with contracts and procurement of IT services and equipment.
- Coordinate with other departments to understand and fulfill their IT needs.
- Monitor expenditures and provide financial reports to senior management as needed.
- Ensure business continuity by planning and preparing for potential IT disruptions.
- Conduct hands-on testing and validation of disaster recovery plans.
- Oversee the implementation of security measures to protect against cyber threats and unauthorized access.
- Troubleshoot network issues including connectivity problems and performance bottlenecks.
- Perform system upgrades, patches, and backups.
- Provide technical support for software applications and operating systems.
- Hands-on setup and maintenance of hardware including workstations, printers, and peripherals.
- Use monitoring tools to oversee system health and performance.
- Respond to and resolve system alerts and failures.
- Bachelor's degree in Information Technology, Computer Science or equivalent experience; relevant certifications (e.g., ITIL, PMP) are a plus.
- Minimum of 5 years of experience in IT management or a related role.
- Proven experience in managing IT operations, including infrastructure, systems, and personnel.
- Strong knowledge of IT systems, networks, hardware, software, and public cloud.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Experience with budget management and financial reporting is a plus.
- Knowledge of IT security principles and best practices.
- Hands-on technical expertise in network, server, and database management.
- Ability to work effectively under pressure and manage multiple priorities.
Paladin Consulting is an EEOC employer.
Source : Paladin Consulting, Inc