IT Operations Manager - Peraton
Colorado Springs, CO
About the Job
Responsibilities
Peraton is hiring an IT Operations Manager to assist with managing the day-to-day IT activities for an enterprise program in Colorado Springs, CO. This position will report directly to the Technology Program Director, Senior Manager and will lead a 24/7 “Mission Essential” team of IT professionals. The ideal candidate will directly support the Air Force customer by assisting with Incident Management, Change Management, and Service Request processes. The Information Technology Operations Manager will also help to monitor system stability and assess performance of enterprise mission-critical systems to ensure stability, prevent delays and outages, and quickly resolve technical issues that arise. This role leads other technical professionals in the execution of site-specific installation/implementation guides and serves as the single point-of-contact for all Operations escalation activities related to the program.
What you'll do:
- This critical role requires a dynamic leader who has high energy, impeccable integrity, and operates at start-up speed
- Excellent organizational, leadership and communication skills in order to provide effective leadership and mentoring of staff.
- Demonstrated ability to work effectively across functional groups of the organization and provide mentorship, guidance, and professional development.
- Coordinate and lead reoccurring customer facing meetings, relaying technical details, capturing actions, and collaborating with engineers to provide permanent solutions
- Lead operational support for a 24x7 Service Desk comprise of Tier 2-3 IT support technicians
- Drive Operational task in sync with Engineering in direct support of organizational requirements
- Participate as a voting member of all Technical Review Boards (TRB) and provide technical recommendations in support operational request
- Coordinates refinement of Standard Operating Procedures (SOPs) and Operational Work Instructions (OWI) to ensure program meets established Service Level Agreements (SLAs)
- Works closely with the EITSM Manager for handling service desk escalations by assessing the situation and devising a solution to the problem, which could include equipment replacement or repair
- Coordinates vendor support for hardware/software for fielded equipment
- Assist with effectively managing and staffing qualified personnel to perform all Performance Work Statement (PWS) and Statements of Work (SOW) for Peraton and subcontractor agreements
- Manage labor forecasting for the Operations team to include staffing plans, hiring assistance, employment oversight, performance review, timesheet approval, training, and discipline of employees
- Promotes system operational efficiency by standardizing management processes and automating them IAW with ITIL principles
Qualifications
What you'll need:
- 10 years of applicable experience, maybe of supervisory or management experience
- Must have an active DoD Secret Clearance at a minimum
- Must have strong leadership experience
- Must have exceptional communication skills
- Knowledge on IT software and hardware, including servers and network systems
- Knowledge about the following areas: Remedy, BMC, Active Directory
- Ability to exercise independent judgment and discretion
- Strong written and verbal communications skills
- Must be able to establish and maintain interpersonal relationships, as well as handle complaints, settle disputes and resolve conflicts
- Able to travel up to 25% to meet with customers, stakeholders, and geographically disbursed team members
- Must be available 24x7 if needed for on-call support to respond to high urgency escalated technical issues
- Must be able to work on-site in a fast-paced customer site at least 5 days per week
- CompTIA Security + (required)
- ITIL Certification (required)
- At least one other IT Certification, examples include, but not limited to:
- Certified Systems Engineering Professional (CSEP)
- Microsoft Certified Systems Engineer (MCSE)
- Cisco Certified Network Associate (CCNA)
Desired experience:
- Bachelor’s degree in computer science, Computer Information Systems, or equivalent with 8 years’ experience, Master's Degree & 6 years experience, or PhD and 4 years experience.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.