IT Operations Engineer - Workway
Los Angeles, CA 90010
About the Job
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an IT Operations Engineer opportunity with a California-chartered, full-service commercial non-member bank. This bank provides deposit and loan products, including commercial real estate, commercial and industrial, and SBA loans, as well as related banking services. The bank's targeted client base includes executives, professionals, and small-to-medium-sized businesses, primarily in the Southern California area.
The IT Operations Engineer is responsible for providing technical assistance to staff. In this role, the primary duties include ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data. Additionally, the role involves advising on IT equipment upgrades, performing maintenance, supporting banking applications, and collaborating with IT Operations teammates.
Your specific duties will include:
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
The IT Operations Engineer is responsible for providing technical assistance to staff. In this role, the primary duties include ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data. Additionally, the role involves advising on IT equipment upgrades, performing maintenance, supporting banking applications, and collaborating with IT Operations teammates.
Your specific duties will include:
- Responding to requests for technical assistance in person, via phone, or electronically.
- Installing software and updating hardware.
- Supporting and maintaining bank hardware, including PCs, printers, scanners, VoIP phones, and other enterprise technology.
- Supporting and maintaining bank software, such as Microsoft Windows and Office, Patching, Client Premier banking software/applications, Client Business Analytics, and other banking/financial platforms.
- Diagnosing and resolving technical hardware and software issues.
- Researching questions using available information resources.
- Providing technical guidance and training to end-users on software, hardware, and network-related issues.
- Logging all helpdesk interactions and collaborating with other IT teams to identify and escalate complex issues requiring specialized technical expertise.
- High School Diploma or Associate Degree.
- Bilingual proficiency in English and Korean is strongly preferred.
- A minimum of 5 years of helpdesk support experience (preferred).
- 2+ years of experience in IT applications, Client Premier, and related application support (preferred).
- Proficiency in Client Premier Core, Business Analytics, BPM, and other Client reporting-related products and applications.
- A solid understanding of Windows and macOS operating systems, Microsoft Office Suite, Active Directory, Windows servers, and networking concepts.
- Expertise in PC imaging and maintaining images.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
Source : Workway