IT Operations Engineer - Infrastructure/Network Reliability & Performance - Johnson Service Group

FUNCTIONS AND RESPONSIBILITIES:
- Perform analysis and development of centralized IT operations, automation, monitoring, alerting, reporting, and diagnostic systems, tools and databases
- Maintain services to ensure compliance with configurations, patches, and approved designs
- Analyze IT infrastructure management systems and operating requirements
- Engineer integrated system solutions to optimize the performance and availability of IT systems
- Develop and implement custom solutions using programming/scripts for efficient operation and to maintain the highest availability of IT systems
- Install, customize and integrate IT management, monitoring, alerting, and reporting systems (hardware and software) plus ensure the reliability, availability, and performance of those systems
- Ensure data centers are implemented per design specifications and used efficiently including rack space, power (primary and backup systems), cooling, and security
- Coordinate data center monitoring and alert system tests with operations personnel to ensure correct and complete system function
- Establish infrastructure resource baselines and monitor actual infrastructure resource utilization, volume, and performance on an ongoing basis
- Develop and customize simple network management protocol (SNMP) monitors, traps, and reports
- Integrate IT with other management and monitoring systems

REQUIRED SKILLS AND EXPERIENCE:
- Minimum of a bachelor's degree in computer science, engineering, mathematics, business administration, or related field of study; OR, in lieu of a degree, equivalent education, training, and relevant professional experience
- Demonstrated experience in the monitoring, alerting, management, and operations of large enterprises with multiple data centers
- Proven experience with IT infrastructure technologies such as networking, client server architectures, server and desktop operating systems, databases, server and desktop virtualization, storage area networks, messaging, monitoring systems and tools, dashboard tools, structured query language, scripting languages, etc.
- Demonstrated knowledge in ITIL and business and service management concepts such as UCMDB