IT Operations Engineer - Conviva

Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. 

Purpose of the Role:

The IT Operations Engineer will support and enhance IT infrastructure, cloud-based systems, and IT equipment while meeting the technology needs of employees across the organization. Acting as a bridge between IT Infrastructure and Operations teams, this individual will oversee global network, systems, and application deployments, providing seamless support to ensure efficient day-to-day operations for all employees.

What You Get to Do:

• Own and lead the implementation, maintenance, and support of IT network, end-user services, and SaaS applications.
• Assist in the deployment and maintenance of IT infrastructure systems, including firewalls, servers, switches, and cloud-based systems.
• Manage business-critical applications and provide high-level IT support to global users and executives.
• Resolve incidents and requests within established SLAs, serving as an escalation point for the IT Service Desk.
• Oversee IT hardware and software, including laptops, mobile devices, printers, and A/V equipment.
• Collaborate with HR on onboarding/offboarding processes.
• Support audit-related tasks and compliance efforts in partnership with Finance and Security teams.
• Coordinate IT activities across office locations, managing vendor relationships for smooth operations.
• Identify opportunities for automation to streamline IT processes and enhance productivity.

What You Bring to the Role: 

• Bachelor's Degree in IT or related field and 5+ years of relevant experience.
• Preferred certifications: MCSE, MCSA, CCNA, Network+, A+, or equivalent.
• 4+ years of experience in systems engineering, IT operations, or systems administration.
• Strong communication skills with expertise in modern IT technologies.
• Proven ability to manage IT infrastructure, operations, and service desk activities.
• Experience with regulated environments (e.g., SOX, GxP) is a plus.
• Proficiency in tools such as Okta, Azure, Active Directory, MS365, Slack, and Jira Service Desk.
• Familiarity with network configurations, including VPN and Wi-Fi (e.g., Cisco AnyConnect, Meraki, Juniper Mist).
• Skilled in managing Mac and Windows environments.

Preferred Skills and Certifications:

• Fleet management tools: JAMF, Kandji, Mosyle,MaaS360, or Intune.
• Endpoint security tools: CrowdStrike, Sophos, SentinelOne.
• Experience with Okta workflows, Workato, and other automation tools.
• Atlassian Jira and confluence Administration.
• Additional certifications (e.g., OKTA, AWS, GCP, Azure, Security+, Jamf).

What Success Looks Like:

• Provide exceptional onsite and remote end-user support, resolving technical issues across a diverse technology stack.
• Maintain and optimize IT infrastructure components, including servers, VPNs, and office A/V setups, with a focus on security and efficiency.
• Lead IT projects, such as system upgrades and new software deployments, driving improvements in technology performance.
• Collaborate across teams to ensure IT solutions align with business needs.

Who You Are:

• Self-motivated problem solver with strong analytical skills.
• Effective communicator, capable of explaining technical concepts clearly to non-technical stakeholders.
• Committed to continuous learning and professional development.

Extra Credit: 

• Certifications in CompTIA, AWS, GCP, Okta, or related areas.
• Experience in endpoint management and security tools.
• Track record of leading impactful IT initiatives.
• This role is ideal for someone passionate about delivering seamless IT services and driving technological excellence across a growing organization.

The expected salary range for this full-time position is $120,000 - $155,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, relevant education or training, and work location (*this role is based in Foster City, CA).

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!