IT Operations Analyst - Veracity Software Inc

Job Title: IT Operations Analyst

Job Location: Ft. Pierce, FL or Port St Lucie, FL (Hybrid - 2 days/week)

# Positions: 1

Employment Type: C2H (FTE preferred)

Key Technology: Windows, Linux, ServiceNow, JIRA, MS Office suite

Job Responsibilities:

· Work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.

· Act as subject matter expert and consult with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution.

· Lead the support of highly complex and/or comprehensive applications/systems and/or business lines.

· Identify root causes and implement targeted and controlled remediation plans.

· Administer business applications in co-ordination with appropriate stakeholders.

· Review, participate and implement procedures.

· Research industry standards, best practices and new innovations in technology and make recommendations.

· Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations.

· Act as the lead for other support analysts on the team.

Skills and Experience Required:

Required:

· 7+ years' experience

· 2-3 years' recent hands-on experience with Windows/Linux.

· 5+ years recent hands-on on ServiceNow, & JIRA ticketing system.

· 5 years of experience with MS Office suite (especially MS Excel & MS PowerPoint)

· Must be available to work after hours as needed to support system changes.

· Able to lift heavy workstations and monitors.

· Must be available to do OT (Over-time) when required.

· Must be available to work overnight on the third shift.

· Ability to perform remote troubleshooting and provide clear instructions.

· Customer-oriented attitude.

· Fast-paced, high-pressure environment.

· Highly motivated, energetic with great communication skills

Desired:

· LINUX Scripting and Java experience.

Education:

· Bachelor's degree or Technical Certificate required or work experience equivalent to bachelor's degree