IT Operations Analyst - GalaxE.Solutions

• Work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.
• Act as subject matter expert and consult with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution.
• Lead the support of highly complex and/or comprehensive applications/systems and/or business lines.
• Identify root causes and implement targeted and controlled remediation plans.
• Administer business applications in co-ordination with appropriate stakeholders.
• Review, participate and implement procedures.
• Research industry standards, best practices and new innovations in technology and make recommendations.
• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations.
• Act as the lead for other support analysts on the team.

Required:

• 7+ years' experience
• 2-3 years' recent hands-on experience with Windows/Linux.
• 5+ years recent hands-on on ServiceNow, & JIRA ticketing system.
• 5 years of experience with MS Office suite (especially MS Excel & MS PowerPoint)
• Must be available to work after hours as needed to support system changes.
• Able to lift heavy workstations and monitors.
• Must be available to do OT (Over-time) when required.
• Must be available to work overnight on the third shift.
• Ability to perform remote troubleshooting and provide clear instructions.
• Customer-oriented attitude.
• Fast-paced, high-pressure environment.
• Highly motivated, energetic with great communication skills

Desired:

• LINUX Scripting and Java experience.

Education:

• Bachelor's degree or Technical Certificate required or work experience equivalent to bachelor’s degree

GalaxE, now Endava, is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world. Using our proprietary solution set, GxFource®, we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation. 

Since its founding, GalaxE has been dedicated to advancing the benefits of technology. Recently, we have joined forces with Endava, to offer our employees global exposure and enhanced opportunities. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition.

We value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic.

We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.

Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let’s build something, together.

*Equal Opportunity Employer/Veterans/Disabled

** Pay is based on several factors including market location and may vary depending on actual job-related knowledge, skills, and experience.

Physical Requirements:

• Prolonged periods of remaining stationary at a desk and working on a computer
• Must be able to lift to 15 lbs., as needed
• Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
• Occasionally required to bend, kneel, crouch, and reach overhead.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment. 
• Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.

Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

For more information, please visit https://info.endava.com/galaxe-has-joined-endava