IT Operations Administrator (2nd Shift) - Sev1Tech
Yorktown, VA
About the Job
Sev1Tech is looking for an Operations / Help Desk Administrator to provide mission critical support to the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) program based onsite in Yorktown, VA. Join our team to work as a member of the OIS Customer Support Center (CSC) that supports our nation’s warfighter 24x7, 365 days a year. Your primary duties include Operations support with secondary duties supporting the Help Desk ticketing process.
This is a 2nd shift / full time position and MUST cover afternoon/evening hours Monday-Friday.
Roles and Responsibilities:
- Support includes Environment Schedule (Production/Test/Development/Continuity of Operations Plan (COOP)), Execution Reports, execution of jobs in applicable environments, Batch Processing (daily, weekly, monthly, quarterly, yearly), and connectivity.
- Troubleshoot / Resolve issues related to Operations, as required; may need to perform minor UNIX and SQL script editing or other technical procedures with assistance of System Administrators.
- Schedule, coordinate, process and monitor computerized batch processes / data exchanges / recurring jobs for two large ammunition systems (OIS-Wholesale and OIS-Retail) on UNIX Operating System and Windows Operating System. Post generated reports on a regular basis.
- Communicate issues, when they arise, with leadership
- Prepare, operate, maintain, and monitor Oracle Enterprise Manager (OEM) processing and Automated Cross-Domain Solution (ACDS) jobs on UNIX platform.
- Perform manual data transfer between unclassified and classified networks upon approval and maintain Cross Domain logs and applicable approval documentation.
- Propose ways to innovate and automate manual tasks.
- Maintain all procedures, scripts and task sheets for all Operation changes, shift assignment, and logbooks for job runs.
- Assist customers with all Tier I helpdesk actions such as administration and functions within OIS, including application support, corrective actions, access, and procedural support.
- Ensure customer support shall be in accordance with best business practices.
- Assist all OIS Customers in gaining and maintaining their OIS access.
- Receive and respond to NESD (or future NAVSUP help desk) tickets. These tickets will be for account issues, questions, or just guidance within OIS. Work with customer until the issue has been resolved – follow up with the individual as necessary.
- Must have DOD Secret level clearance to start; U.S. Citizen required only for Federal Clearance Requirement
- Certification Requirements: Directive 8570.1/8140 - IAT II: Security+ (or CCNA-Security, SSCP, CySA+, GICSP)
- High School Diploma with 6 years’ experience
- General experience includes information systems development and other work in the client/server field, or related fields.
- Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
- Troubleshooting -- Determining causes of operating errors and identifying solutions to fix the errors.
- Metrics creation and reporting.
- Comprehensive knowledge of PC operating systems, as well as networking and mail standards.
- Experience in help desk management in a multi-server environment.
- Excellent customer service and communication skills
- Strong analytical and creative problem-solving skills
- Must be a self-starter with the ability to work independently with minimal supervision.
- Proven track record of providing innovative solutions and implementing more efficient and/or automated processes
- Previous Navy experience
Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.
Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://www.sev1tech.com/careers/ #joinSev1tech
For any additional questions or to submit any referrals, please contact:david.clement@sev1tech.com
Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.