IT/Network Support Specialist Sr. - Chenega Corporation

Overview

IT/Network Support Specialist, Sr.

Ft. Belvoir, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! 

At Cyberstar, we aim to analyze and boost human and business performance through the implementation of business process redesign and information technology (IT) modernization to include data analytics and cloud computing.

We offer an alternate solution to improving the quality and effectiveness of business operations. In an ever-changing economy, Cyberstar helps companies better read and understand their market data through the synchronization of process innovation, human dynamics, analysis, and the integration of data technology capabilities, to ensure functional optimization in their business.

The IT/Network Support Specialist, Sr. supports the Accessions Information Environment (AIE) PMO by providing technical support for the operation maintenance and accessibility of the hardware, software, and network resources leveraged by the organization and staff.

Responsibilities

• Provide onsite and remote support for AIE’s hardware, software, and the Army Network Enterprise Center (NEC) NIPR and SIPR connectivity and Virtual Private Networking (VPN) access, VTC/SVTC, and on-premises wireless networks.
• Ensure all user-reported issues are addressed within 48-72 hours.
• Process System Authorization Access Requests (SAAR) DD2875 for the establishment of user accounts and network access.
• Troubleshoot/resolve and if required, submit trouble-tickets for the escalated resolution of IT user issues.
• Develop and update IT Standard Operating Procedures (SOP).
• Process all wireless mobile devices (iPhone/iPad/MiFi) account/Purebred requests.
• Maintain commercial wireless internet access, including configuring and managing the commercial wireless network for AIE users located in the PMO Headquarters buildings (e.g., Polk and Taylor)
• Ensure the operational readiness of workstations by imaging or patching IT equipment when required.
• Install software, patching, and imaging support for AIE’s IT hardware.
• Coordinate software update compliance activities to ensure that government workstations are properly secure from cyber security threats.
• Prepare and provide daily or weekly status reports on all outstanding tickets to leadership.
• Maintain 100% accountability of software licenses including MS Project, MS Visio, Adobe Captivate, and other shared software licenses.
• Submit and process all required Life Cycle Replacement (LCR) requests to the Army NEC and leadership.
• Other duties as assigned.

Qualifications

• Bachelor’s degree.
• 10+ years of relevant work experience.
• Must be Security+ certified and comply with DoD and Army training requirements outlined in DoDD 8140.03 within six months of hire.
• Active Secret clearance.

Knowledge, Skills, and Abilities

• Have proven interpersonal skills and a collaborative management style.
• Excellent communication skills both verbal and written.
• Experience as a certified scrum master, certified product owner, release train engineer, or Agile coach (desired).
• Strong organizational, and time-management skills, able to convey information across multiple customers and corporate audiences.
• Ability to facilitate larger sessions or events for product planning, etc.
• Have the required skills, training, and experience necessary to use the following software program(s): Microsoft Office (Word, PowerPoint, Excel, and Outlook), and Microsoft Products (SharePoint, Visio, and Project).

How you’ll grow   

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.    

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.   

Benefits   

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.   

Learn more about what working at Chenega MIOS can mean for you.   

Chenega MIOS’s culture   

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.   

Corporate citizenship   

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.   

Learn more about Chenega’s impact on the world.   

Chenega MIOS News- https://chenegamios.com/news/    

Tips from your Talent Acquisition team   

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:   

Chenega MIOS web site - www.chenegamios.com    

Glassdoor -  https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm   

LinkedIn - https://www.linkedin.com/company/1472684/   

Facebook - https://www.facebook.com/chenegamios/   

#DICE

#Cyberstar, LLC