IT Network Manager - Empower AI Inc.

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

IT Network Manager

The Network Engineering Manager shall support GSA Enterprise Infrastructure and Platform Management services including managed hosting and unmanaged hosting (Platform-as-a-Service/Infrastructure-as-a-Service (PaaS/IaaS)), server installation, O/S loading, system hardening in accordance with Federal Information Security Management Act (FISMA) security requirements, installation of patches, application and system back-ups, and restoration. Performs management and support to include GSA’s physical and virtual infrastructure and platform technologies and solutions. Duties include, but not limited to:

• Support a legacy architecture and be able to simultaneously convert and support existing and future Hyper-Converged Infrastructure (HCI) architecture
• Management of software platforms running on-premise such as the vCloud Suite and a mixed Hyper-conveged (HCI) environment running vSAN and Nutanix converged storage
• Design, Operate, and maintain VRealize Automation (vRA) engine integrated with ServiceNow, Ansible and Jenkins to provide provisioning configurations, policy and governance management
• Monitor Local Area Network (LAN) system and network performance, troubleshoot and resolve complex problems to ensure no disruption of services
• Drive technological innovation through regularly occurring research and technology assessments. Continually research new technologies and develop roadmaps for technology replacement.
• Responsible for the creation and maintenance off all relevant documentation
• Translate technical and business requirements into Enterprise level designs, validate in a test lab environment, publish findings, and provide knowledge transfer internally
• Provide technical leadership and serve as the technical point of contact for assigned projects. Participate in design sessions, assessment, analysis, and troubleshooting. Assist in design of practical and cost-effective solutions and services that meet customer requirements.
• Analyze and solve business or technical problems and effectively communicate to internal clients through all available mediums (verbal, listening, writing, and presenting).
• Assist with knowledge transfer to internal engineering and operational peers. Research new technologies, services and products and work with appropriate engineering teams to evaluate their applicability
• Perform Tier 3/Level III Level Operational Engineering and Management and provide advanced technical support and guidance for troubleshooting incidents.
• Coordinates with third-party vendors to resolve Tier 3 issues and establish relationships with vendors to facilitate the timely release and distribution of information on infrastructure product security issues and patches
• Coordinates and manages technical pilot and production projects including scheduling, resource identification, and making recommendations based on testing results.
• Recommends procedures, controls and business continuity plans to mitigate risks and prevent recurring issues.
• Maintain and document managed assets, configuration items, and architecture and ensure that security procedures are implemented and enforced
• Monitor and manage resource utilization and ensure appropriate capacity plans are utilized.
• Oversee and assist in maintaining monitoring and management systems.
• Develops and documents complex scripts to be utilized for automation of the virtual infrastructure and develop automation to replace/simplify daily operational tasks
• Work with Solution Designers, Application Owners, and Vendors to ensure optimal design and configuration of environments.
• In collaboration with solutions identification and engineering, support technology planning and provide recommendations for optimizing applications, infrastructure, tools, and support upgrades based on planning and analysis results
• Utilize AIOps to proactively evaluate, identify, and implement configurations, changes to existing configurations, and remediate known problems to enhance and maintain performance
• Ensure services are delivered and supported according to agreed specs and stakeholders' expectations
• Perform after hours and weekend support including incident resolution, systems monitoring, and change management.
• Review and Approve Timesheets and Expense Reports (ER) for timeliness and accuracy
• Supervise and conduct Performance Evaluations of assigned employees, identifying strengths, problem areas

MINIMUM REQUIREMENTS:

• Bachelor’s Degree or equivalent related experience

It is required that the IT Network Manager have the following certifications: a. Cisco Certified Design Professional (CCDP) or Cisco Certified Network Professional (CCNP) certification. b. ITIL® Foundation or Practitioner v.4 certifications and the DevSecOps FoundationSM certification from the DevOps Institute.

EXPERIENCE REQUIRED:

• 10 - 15 Years

PREFERRED EDUCATION AND EXPERIENCE:

This is a Senior Level Position. It is STRONGLY PREFERRED that the IT Network Manager have the following qualifications: a. At least 15 years’ experience of progressively greater authority and responsibility, in IT networking. b. Bachelor’s degree in a relevant information technology discipline. c. Demonstrated experience managing the voice, video and data networks of a broad and complex IT environment of similar size and scope. d. Demonstrated ability for quality oral and written communication relevant to IT networking for a broad and complex IT environment of similar size and scope.

PHYSICAL REQUIREMENTS:

• This position requires the ability to perform the below essential functions
• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.