IT Manager – Operations & Field Services Applications at Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

The IT Manager – Operations & Field Services Applications ​ leads a team of Systems Analysts to support enterprise IT applications used to manage the Company’s field operations activities across the Water and Gas business units.  These applications include SAP (primarily Plant Maintenance), ServiceLink (work management), Itron FCS (meter reading), TrackStar (fleet vehicle tracking), Utilisphere (damage prevention), SAMS (water quality management), Ventyx ServiceSuite (work management), GL Essentials (compliance activity tracking & scheduling), GE Proficy & Historian (compressor station data collection & reporting), and other packaged and custom-developed applications and interfaces.  Role is responsible for maintaining applications in good working order, implementing enhancements to satisfy new business requirements and continuously improve business processes, and supporting application improvement, replacement, and upgrade projects.

This position acts as the primary liaison between IT and business departments such as Operations, Field Services, GIS, Leak Survey, Field Customer Service, and others to plan, prioritize, design, configure, test, and deploy enhancements, bug fixes, and new applications.  The role includes hiring, developing, and managing internal employees and contractors, preparing status reports, and other administrative tasks.

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ESSENTIAL DUTIES:

• Work with user departments to define system needs and priorities, identify and analyze options, and deploy solutions.
• Organize and lead meetings, develop presentation materials, and interact with all levels of user management.
• Actively manage the daily activities of the Operations & Field Services team members to ensure tasks are coordinated with overall project objectives.  This includes both internal employees and external resources.
• Own and manage the incident management process for the functional areas supported.
• Develop and maintain business relationships with the various Field Operations departments throughout Essential and assist them in determining how technology can aid their specific operational needs.

QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or relevant technical field.
• 7+ years experience supporting ERP, work management, and/or other relevant enterprise applications.
• 3+ years of experience with Work Management, Plant Maintenance, GIS, Vehicle Tracking, and Electronic Meter Reading systems is highly desired.

Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities.  If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).  
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.