IT Manager - Eurofins USA Discovery Services

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Become your most extraordinary self!  Our team is intensely proud to be a major provider of services and products to the drug discovery research industry.  Join Eurofins DiscoverX Corporation, part of the Eurofins Discovery ™ group of companies serving global clients in the Pharma and Biotech industries.  Work alongside industry experts and collaborate with team members to directly and positively impact human health worldwide!

We have a philosophy to support work life balance, career progression opportunities and offer many benefits such as formal mentoring programs, tuition reimbursement, extensive career training programs, competitive health benefits, paid time off and 10 annual paid holidays*.  

The Eurofins Discovery team was built by bringing together the market-leading discovery expertise of Panlabs (acquired in 2012 from Ricerca), Cerep (acquired in 2013), EMD Millipore's Discovery & Development Solutions business (acquired from Merck KGaA in 2014), Villapharma Research (acquired in 2017), DiscoverX (acquired 2017), Selcia Drug Discovery (acquired 2018) and Calixar (acquired 2023). With over 600 people in eight operational sites worldwide: St. Charles, MO (USA), Fremont, CA (USA), San Diego, CA (USA), Essex (UK), Celle Lévescault (France), Lyon (France), Taipei (Taiwan), and Murcia (Spain) our global team offers the high quality, reliable solutions and support our clients depend on to advance their drug discovery programs. Combining our broad, high quality, industry leading drug discovery products & services portfolios together enables us to support our global clients with one of the industry’s largest and broadest portfolios.

ROLES & RESPONSIBILITIES:

• Collaborate with all departments within Eurofins DiscoverX to define and implement the Information Technology Solutions strategy, ensuring adherence to corporate and business line standards.
• Manage the activities, expectations and objectives of a local team of IT technicians.
• Assess existing processes and systems, identify areas for improvement based on business/user requirements and IT system functionalities, and recommend enhancements.
• Actively participate in local IT deployments, including installation, customization, testing, documentation, and training of business applications such as Laboratory Information Management Systems (LIMS), Electronic Laboratory Notebooks (ELN), Instrument Management Software, Enterprise Resource Planning (ERP), and other relevant systems. Ensure seamless integration and functionality of these applications within Eurofins DiscoverX, while adhering to project timelines and quality standards.
• Contribute to the design, architecture, and development of existing and new systems to meet regulatory and business requirements, such as regulatory compliance, data integrity, IP protection, data privacy, disaster recovery, and business continuity. Collaborate with cross-functional teams to gather requirements, provide technical expertise, and drive effective solutions.
• Serve as the liaison with the Group/Regional IT Infrastructure teams, representing the business in related interactions.
• Oversee and manage the internal IT support function to ensure efficient and timely resolution of end-user issues and requests. Develop and maintain service level agreements (SLAs) to ensure high-quality support services are provided to all stakeholders across the organization.
• Establish and enforce organizational standards to maintain a high-quality service.
• Represent Eurofins DiscoverX in relevant IT workgroups and committees, including the Change Advisory Board (CAB).
• Manage and support inspections and audits conducted by internal and/or external customers and authorities. Proactively identify control gaps, guide remediation efforts, and ensure compliance with relevant regulations and standards.
• Uphold Eurofins' values and demonstrate the Eurofins leadership standards by fostering a culture of accountability, collaboration, and continuous improvement within the IT team and across the organization.
• As a supervisor, lead recruitment and selection processes, provide orientation and training to new employees, and identify opportunities for their professional growth and development.
• Maintain a safe and secure work environment for employees by adhering to relevant health and safety policies and regulations.

REQUIRED PROFILE:

Required Education:

• Bachelor's degree in Business Administration, Computer Science, Management Information Systems or equivalent education or experience.

Type and duration of previous experience:

• Minimum 10 years of professional experience in IT application systems design, development, deployment, and support;
• At least 2 years of experience in business process design and improvement, preferably in a laboratory/bioinformatics environment;
• Experience managing international customers/projects;
• Experience with Agile Development, SCRUM, or Extreme Programming methodologies is welcomed;
• Certified Scrum Product Owner certification is a plus.

Specific skills required:

• Strong proficiency in English communication, both written and verbal, with the ability to effectively convey complex information to diverse audiences.
• Deep understanding of project management tools, concepts, and methodologies relevant to IT deployment projects, ensuring efficient and successful project delivery.
• Comprehensive knowledge of laboratory instrument systems and their software, enabling effective integration and optimization of technology solutions within the life sciences domain.
• Expertise in software design, architecture, and integration processes, along with a solid understanding of relevant technologies and best practices in the field.
• Familiarity with regulatory requirements and compliance standards specific to the Life Sciences industry, ensuring adherence to regulations governing data privacy, security, and quality.

Personal Qualities:

• Proactive Problem Solver: Demonstrates a resourceful and innovative approach to identifying and resolving complex issues and challenges, utilizing critical thinking skills to overcome obstacles. Works efficiently under pressure, effectively prioritizing tasks and meeting deadlines.
• Confident and Independent: Assumes ownership of initiatives, displaying a self-assured and decisive attitude in making independent decisions.
• Skilled Relationship Builder: Cultivates strong connections with individuals at all organizational levels, employing excellent interpersonal and communication abilities to effectively convey ideas, gain support, and foster collaboration.
• Highly Organized and Analytical: Exhibits meticulous attention to detail, demonstrating exceptional analytical and organizational skills. Possesses the ability to comprehend the broader context while working within a diverse and multicultural team.
• Adaptability in Dynamic Environments: Thrives in fast-paced and evolving settings, adept at managing ambiguity and embracing change. Remains flexible and resilient in the face of shifting priorities and challenges.

Travel:

• Occasional travel to Eurofins facilities worldwide, including weekends.
• Estimated travel time is approximately 10-20% of working time.

Candidates within a commutable distance to San Diego, CA are encouraged to apply. The shift for this role will be: Monday-Friday, 8:00AM - 5:00PM.

Salary range: $150,000 - $180,000/yr.