IT Manager (Revenue) - City of Philadelphia

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What We Offer:
•    Impact - The work you do here matters to millions. 
•    Growth - Philadelphia is growing, why not grow with it? 
•    Diversity & Inclusion - Find a career in a place where everyone belongs.
•    Benefits - We care about your well-being.
 

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

The IT Manager for Revenue IT Tax Support is responsible for managing the IT design, implementation, and support of a portfolio of tax related services including the City’s unified tax system (PRISM), forms/payment processing, and cashiering. They will manage productive relationships with internal and external stakeholders and guide the unit in fostering strong and collaborative partnerships between Revenue IT and the Department of Revenue, as well as with central OIT and various outside business partners. In this role, they will lead the team of developers, business analysts, and application support specialists that guides and manages a portfolio of products, projects, and services that align to OIT and Department of Revenue technology strategic priorities and future-state agile, digital City initiatives.
As a member of the Revenue IT leadership team, the IT Manager for Revenue IT Tax Support will help coordinate the unit in supporting the needs of the Department of Revenue and OIT.  They are expected to work with the IT Director for Revenue IT and other departmental leaders to assist in cultural and technological transformation within the department while promoting a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within their area.
 

Essential Functions
Management
•    Builds, supports, and expands a culture that is supportive of diversity, equity, and inclusion where employees from all backgrounds can succeed and thrive.
•    Trains and coaches employees under their supervision.
•    Plans and conducts performance appraisals of employees under their supervision.
•    Manages collaborative, cross-functional teams comprised of IT staff and/or business unit constituents and vendors/service providers.
Operations
•    Manages roadmaps for various product portfolios related to Tax IT support in collaboration with departmental team members, Revenue partners, and constituent stakeholders. Coordinates the development and implementation of major project timelines where appropriate.
•    Follows effective relationship and project management processes, including appropriate metrics and tools to report on the effectiveness of those relationships, projects, and project portfolio.
•    Conducts regular reviews, priority-setting, and planning sessions with Revenue partners. Serves as an advocate for those priorities/plans.
•    Analyzes performance of activities and documents resolutions, identifies and remediates problem areas, and devises and delivers solutions to enhance quality of area’s systems and services.
•    Monitors request handling and escalation policies and procedures; manage the processing of incoming requests to ensure courteous, timely, and effective resolution of end user issues.
•    Tracks and analyzes department and/or service trends and generate reports for internal and external audiences.
•    Keeps the Revenue IT Director informed of current and potential issues, activities, operational outages, and any other risks that might jeopardize or degrade IT service delivery.
•    Coordinates project activities for certain IT related projects.

Relationship Building
•    Builds and maintains collaborative and consultative relationships with Revenue and serves as their primary point of contact for IT coordination of services, communication, and assessment related to PRISM and other tax related systems.
•    Gains an understanding of Revenue’s goals, strategies, processes, and requirements.
•    Reports regularly to Revenue IT leadership on Revenue related Tax IT projects, services, and support.

Competencies, Knowledge, Skills and Abilities
•    Proven track record managing complex projects.
•    Ability to solve business problems and develop user/business-driven technology strategies and plans.
•    Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills.
•    Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
•    Exceptional customer service orientation.
•    Experience with the FAST GenTax platform is highly desired but not required.
 

We care more about what you can do than where you learned how to do it.  That said, a bachelor’s degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well.  The ideal candidate will have at least three years of supervisory, management, or project management experience.

Salary Range: $90,000 - $100,000

Starting salary to be determined based on experience and qualifications.

Important: To apply, candidates must provide a cover letter and a resume.

Discover the Perks of Being a City of Philadelphia Employee:
•    We offer Comprehensive health coverage for employees and their eligible dependents
•    Our wellness program offers eligibility into the discounted medical plan
•    Employees receive paid vacation, sick leave, and holidays
•    Generous retirement savings options are available
•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.