IT Manager (Oakland, CA Only) - Energy Solutions - USA
Oakland, CA
About the Job
Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.
We are looking for an IT Manager for the IT group, which is responsible for the planning, maintenance, operation, implementation and support of IT-related products and services at the company. The IT department is both a support organization and sets company policy on equipment, security, access, etc.
The IT Manager leads functions of hardware fulfillment, helpdesk support and staff therein. The role involves capacity planning, onboarding, purchasing, configuration, shipment, and retirement of IT hardware, software, and related user accounts. The role also involves establishing Service Level agreements with leadership, alongside supervising and training staff to meet these agreements via a support system.
The IT Manager role is a lead role within the IT department. This position will require the demonstration of leadership and will include the supervision of a more junior staff member(s) within the IT department. Effective supervision will include the delegation of tasks to more junior staff members within the department while maintaining ultimate responsibility for the completion of tasks. The role will also require demonstration of proactivity and independence. The role is also a working manager role. The IT Manager will be expected to serve as a backup technician when staff are out of office.
Responsibilities include but are not limited to:
- Management of vendors related to IT assets (hardware, conferencing, software)
- Purchase IT hardware and software (including laptops, monitors, peripherals, networking, conferencing)
- Partner with People & Culture department to coordinate hardware rollouts to new staff
- Lead shipping & tracking of hardware to and from end user and office locations
- Lead team to perform new hardware configuration/setup for new hires
- Establish and maintain lifecycle management for IT assets
- Lead coordination of employee onboarding and offboarding for user hardware and accounts
- Work with IT Director and Finance to plan and adhere to IT budget
- Establish IT support SLAs with IT Director and company leadership
- Implement and maintain IT ticket system
- Oversee completion of IT support and service requests within SLA
- Develop staff to grow and succeed in various Information Technology career tracks
- Partner with IT Support manager to minimize errors
- Partner with Systems Administration function to find efficiencies in onboarding/offboarding
- Other duties as needed
Minimum Qualifications:
- 5+ years related experience in IT support, logistics, fulfillment, and/or asset management
- Experience in purchasing, negotiating contracts, account reconciliation, and allocations
- Experience configuring laptop operating systems and user accounts
- Experience implementing and configuring a help desk system
- Demonstrated experience leading and developing a team
- Excellent troubleshooting, communication, and documentation skills
- Knowledge of Windows, Mac OS, and networking
- Ability to work and thrive independently
- A team player, able to work well with and be accommodating of their supervisor and other staff throughout the company
Compensation is commensurate with experience within the pay band of $105,000 - $130,000.
Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).
Office Locations and a Remote Workforce
Energy Solutions is a predominantly remote workforce with offices in six different locations. At this time, we are not accepting applications from the following states (Alaska, Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, Wyoming).
Inclusion, Diversity, Equity, Accessibility
We live out our mission day in and day out by helping our clients and communities generate clean energy solutions the world needs. Our success is dependent on developing a team of creative thinkers, innovators, and a workforce that reflects the diversity of our world. To that end, we're committed to hiring, promoting, and retaining a diversity of talent, and infusing inclusion, diversity, equity, and accessibility (IDEA) throughout our business. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Energy Solutions!
Background Check Information
Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.
Reasonable Accommodations
Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com.
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