IT Manager, Infrastructure - Kforce Inc.

Kforce has a client that is seeking an IT Manager, Infrastructure in San Leandro, CA. As the Manager of IT Infrastructure, you will oversee all infrastructure hardware and software, cloud resources, and vendors for the shared services IT organization. Key Responsibilities:

• Develop Strategies in collaboration with the Director, IT Infrastructure: Design and implement short and long-term strategic plans to ensure the Infrastructure team's capacity meets existing and future requirements; Use ongoing improvement methods to enhance how Infrastructure is managed and monitored, change infrastructure to a national/global model, and lower technical debt
• Implement Process and Procedures: Develop, implement, and maintain processes, procedures, and associated training plans in support of the Infrastructure team's strategies; Ensure infrastructure IT processes align with the corporate strategies and goals
• Implement and maintain Infrastructure Key Performance Indicators (KPI): Participate in developing IT Infrastructure strategies with the IT Director and establish service level Objectives with business units; Use data from key performance indicators (KPI) to guide choices and plans; Ensure the IT Infrastructure team knows and works towards meeting KPI Targets and strategic goals; Regularly monitor and report on KPIs to senior management
• Collaborate with the Business: Establish and maintain regular written and in-person communications with the organization's stakeholders, department heads, and end users regarding pertinent Infrastructure activities; Collaborate with Group IT, and group-defined vendors for ongoing Infrastructure operations of group-provided products & services
• Continuously evolve the infrastructure: Conduct research and make recommendations on products, services, protocols, and standards in support of all Infrastructure procurement and development efforts

Requirements:

• Bachelor's degree in Computer Science, Management Information Systems, Information Technology, Business Administration, or related field and/or a combination of related work experience
• 10+ years of experience in IT Infrastructure, including solution design and operational excellence
• Experience working in a team-oriented, collaborative environment
• Proven track record of leading an IT Infrastructure delivery team supporting multiple brands or companies
• Demonstrated leadership in driving a culture of continuous improvement and Innovation
• Knowledge of current IT Infrastructure protocols and standards, including OSI and ITIL
• Excellent knowledge of hardware and software troubleshooting techniques
• Excellent knowledge of networking, servers, and storage
• Strong analytical and problem-solving skills and ability to make sound and logical judgments
• Strong interpersonal, written, and oral communication skills
• Strong customer service orientation
• Highly motivated and self-directed, with an attention to detail
• Able to conduct research into issues and products as required
• Ability to prioritize and execute tasks in a high-pressure environment and make sound emergency decisions
• Ability to prioritize and execute tasks in a high-pressure environment and make sound emergency decisions
• Ability to convey ideas clearly and communicate effectively with stakeholders and management
• The ideal candidate will demonstrate the ability to work with others and persuade beyond their direct authority, providing comprehensive solutions that can adapt to local and global needs with minimal exceptions or special cases

Preferred:

• Knowledge of and experience with Cybersecurity awareness, security response
• Experience supporting infrastructure networking devices, such as network switches
• Advanced application and server support knowledge, including Microsoft technologies