IT ERP Manager - CirrusLabs

As the IT ERP Manager (Logistics & Finance IT), your role will involve overseeing the implementation, maintenance, and optimization of the enterprise resource planning (ERP) and the portfolio of logistics and finance applications. You will be managing a team of IT professionals and third-party consultants to ensure the systems meet business requirements and to provide seamless service delivery of ERP services to users. You will be instrumental in optimizing business processes and improving operational efficiency.

Key management aspects:

• Lead ERP System Management.
• Team Leadership.
• Lead IT ERP Service Operations.
• Drive Continuous Improvement.

About the Position:

• Lead ERP System Management: Oversee the implementation, configuration, and maintenance of ERP and satellite systems to ensure they meet business requirements and operate efficiently.
  • Collaborate with stakeholders across various departments to understand their needs and ensure that the ERP and related systems support their business processes.
  • Lead ERP projects from inception to completion, including planning, execution, monitoring, and closing/transition-to-run.
  • Ensure system stability and compliance with relevant regulations and security standards.
  • Manage portfolio of projects to enhance ERP and Logistics & Finance applications, quality, availability, and costs.
• Team Leadership: Manage and mentor a team of ERP professionals, providing guidance and support to ensure high performance and professional growth.
• Lead IT ERP Service Operations: Ensure service excellence and seamless delivery of ERP services.
  • Managing enhancements, new feature development, incidents, and standard change request to be delivered on time.
  • Manage relationship with external vendors and service providers to ensure the delivery of high-quality services.
  • Create and maintain knowledge base for internal IT (team and service desk) and end-user usage.
  • Manage the assets and lifecycle of applications in the IT Logistics & Finance portfolio.
  • Ensure compliance with IT policies and procedures, including data security and privacy.
• Drive Continuous Improvement: Identify and execute on opportunities for process improvements and system enhancements to increase efficiency and effectiveness.
  • Stay up-to-date with emerging IT trends, technologies, and industry best practices.
  • Proactively identify opportunities for process improvement, system optimization, and automation.

What you enjoy / believe:

• You lead by motivating and empowering your team, fostering collaboration and an achievement-driven culture.
• You thrive in the role of the change catalyst, serving at the forefront of IT business interface and ensuring business value creation from conceptualization to delivery.
• You are excited by complex business problems and enjoy the process of finding and delivering intricate and meaningful improvement for business teams.
• You communicate succinctly and effectively with all levels of the organization, including with technical and non-technical stakeholders.

Education & Work Experience:

• Bachelor's degree or higher in Computer Science, Information Systems, Business Administration, Finance, Logistics, or related field.
• 10+ years of experience in TMS/ERP technical roles, including delivering IT projects/initiatives, IT system analysis, It business consultation, and/or IT solution design roles.
• 5+ years of experience in managing It professionals, including both internal stakeholders and external suppliers/consultants.
• Strong TMS/ERP platform experience (Cargowise highly preferred, SAP, NetSuite, Oracle, or similar), with concentration in Finance and Accounting IT.
• Service Management and Project Management experience including:
  • ITIL Foundation (preferred).
  • Agile/Scrum.
  • PMP certifications.
• Other IT experience (preferred):
  • EDI/API.
  • BI Dashboard and Reporting Solutions.
• Language Fluency:
  • English (mandatory).
  • Conversational Mandarin is preferred.