IT Knowledgebase Administrator - Alta Equipment Group

Livonia, MI, USA Req #240

Wednesday, December 27, 2023

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (BCBS PPO, Delta Dental and EyeMed Vision, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

We are currently seeking an enthusiastic and driven IT Knowledgebase Administrator to join our team. In this role, you will be at the heart of our IT operations, ensuring our staff have access to up-to-date, comprehensive, and easy-to-understand technical knowledge and documentation. Your work will directly contribute to enhancing our support capabilities, reducing downtime, and driving our IT department's passion for excellence. The primary responsibilities of this role consist of, but are not limited to:

Key Responsibilities:

• Collaborate closely with the entire IT department to document technical processes, procedures, and knowledge.
• Help build simple to follow documentation for non-IT employees to follow via Alta's self-service knowledgebase.
• Assist our integrations team in documenting new workflows and tasks that are added to Alta's IT processes during the acquisition of new businesses.
• Ensure all support requests are linked to existing knowledge base articles or lead to the creation of new ones.
• Design and refine workflows to streamline support processes for similar future requests.
• Regularly review the knowledge base for repeatable tasks and work with our automation team to develop solutions that enhance efficiency.
• Proactively identify areas for improvement in the knowledge base and implement strategies to address these.
• Maintain the knowledge base's accuracy, relevance, and user-friendliness.

• Bachelor's degree in IT, Computer Science, or equivalent experience.
• Experience in knowledge management, technical writing, or a similar role within an IT environment.
• Excellent understanding of IT processes and terminology.
• Strong organizational skills and attention to detail.
• Ability to communicate complex technical information clearly and concisely.
• Experience with knowledge base software and automation tools is a plus.

• Physical/Sensory Functions: Regularly will use hands, sit, talk/hear; Occasionally will stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.
• Vision: Close vision, ability to adjust focus.
• Lift and/or Move Functions: Occasionally will lift up to 25 pounds
• Work Environment: Occasionally will work near moving mechanical parts

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at altg.jobs to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately

Other details

• Pay Type Salary