IT Infrastructure -Technical support - - Cognizant Technology Solutions

IT Technical Support 

 

 

Location :Cambridge - MA

 

Roles and responsibilities :-  

•       Manages Break-fix, digital desk, SharePoint (centralized services), etc. for demand for Research users in the office.  

•       Focused on Non-Lab support

•       Point of escalation for issues related to the site outside of the Lab environment.  Hardware, network, infrastructure, etc.

•       Synthesize Service Now reporting and distributing consistently.

•       Local point of escalation for Non-Lab issues from laptops, printers, audio visuals, MS Office, Enterprise Applications, etc.

•       Build up relationship with sites on the East Coast – e.g. DSP / Business and local Research teams

•       Review and update the support matrix for the site – e.g. which services are managed via Digital Services / which are managed by local teams

•       Guide teams and local suppliers to follow / go through the defined Astellas IT process (Digital Desk / ITIL processes e.g. incident / problem / change / Self Service Portal etc.)

•       Point of escalation for issues related to non-Lab environment

•       Interface to DAT providers such as Verizon, CAC, etc.

•       Works closely with DSP Manager, DAS Lead to ensure site's DAT needs are meeting or exceeding expectations

•       Reports into Digital Collaboration and workplace lead

 

 

Work Authorization: 

·       Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.) 

 

Benefits

: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:  

·       Medical/Dental/Vision/Life Insurance 

·       Paid holidays plus Paid Time Off 

·       401(k) plan and contributions 

·       Long-term/Short-term Disability 

·       Paid Parental Leave 

·       Employee Stock Purchase Plan 

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.  

 

Why Cognizant ?

·     Collaborate with a community of experts to enhance and expand your skills

·     Join a team where global culture embraces diversity of thought and background. 

·     Find balance with our hybrid model that prioritizes your health, safety and well-being. 

·     Opportunity to work for leading global companies while advancing your career.

 

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr 24 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.