IT/infrastructure support -4000058494 - Info Way Solutions LLC

4000058494 is re-opening in my end
Please see below details and share me qualified candidates

Posting #:4000058494
Position: Technical Support _ SELA-M on-site IT/infrastructure support
Location: Doral, FL
Level: Middle / Sr. Staff
Bill Rate: ~$8,500.00/mo.~(differentiate based on the yrs. of experiences)
Contract: 1 yr.
Working Hours 9-6 EST
Address : 9850 NW 41st St. Suite 350 Doral FL 33178

[Primary responsibilities]
" Serving as a first point of contact for internal applications, network, hardware, mobile, and troubleshoot issues
" Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
" Escalate issues to the local IT manager and/or to the second-level support teams
" Provide Audio/Video and Web Conference Meetings
" Document procedures, FAQs, and inventory of assets
" Provide VIP Support for Executives
" Must be willing to travel up to 10 % of the time
[Qualifications]
" Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
" Demonstrated basic fundamentals of IPV4 networking
" Experience with Helpdesk ticket tracking software and remote desktop support tools
" Excellent problem-solving, communication, and interpersonal skills
" Ability to prioritize and organize work to meet defined SLA's
" Be able to work as a team member
" Excellent communications and customer support skills
[Requirements]

" Bachelor's degree preferred with 6~8 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience
" Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN
" Must be able to have strong English speaking and writing skills