IT Incident Technician at Solugenix Corp

IT Incident Technician $20/hr - $22/hr
Midtown Manhattan, NY (Onsite)
3-month contract to hire
Job ID 25-09367

Solugenix is looking for multiple IT Incident Technicians based out of Midtown Manhattan, NY (Onsite).  These roles are all contract to hire.
 
The IT Incident Technician is responsible for identifying, troubleshooting, and resolving technical issues that disrupt normal operations within an organization's IT systems, essentially acting as the first point of contact for users experiencing computer or network problems, aiming to restore service quickly and efficiently by following established incident management processes. 
 
Qualifications:

• 2+ years of desktop support experience working onsite.
• Computer HW/SW, (Windows 10/11), basic network fundamentals.
• Strong verbal and written communication.
• Able to work under pressure in a fast-paced environment.
• Mobile computing.
• Configure network connectivity, VPN, and MFA.
• Able to document and work tickets in a ticketing system.

Responsibilities:

• Provide onsite support and troubleshooting.
• Resolve incidents and problems.
• Support user connectivity to network, VPN, print, and file services.
• Equipment including laptops, desktop PCs, mobile devices, display screens, video systems, docking stations, communication devices, printers, scanners, wireless networking, etc.
• Log and report on customer calls and requests in the company ticket-tracking system.
• Receive escalations from the Helpdesk team for application support.
• Provide support to remote users and mobile devices.
• On-call rotating schedule for after-hours and weekend support.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $20/hour to $22/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About the Client:
Our client is a nationwide IT Service provider for many fortune 500/100 companies.

About Solugenix
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge.
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated our financial client focused on your success in today's fast-evolving digital world.