IT Helpdesk Support at Kforce Inc.
Washington, DC 20530
About the Job
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either in person or over the phone
- Respond to email messages for customers seeking help
- Walk customer through problem-solving process
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to resolve problems
- Install computer peripherals for users
- Follow up with customers to ensure issue has been resolved
- Gain feedback from customers about computer usage
- Run reports to determine malfunctions that continue to occur
Requirements:
- Bachelor's degree in Information Technology, or relevant field
- Experience working with Windows 7/10, Windows servers 2008-2019, Mac OS
- Experience working with MS Office suite including email clients (Outlook)
- Experience with ticketing systems and helpdesk processes
- Experience in supporting proprietary software
- Experience with Active Directory, printers, anti-virus, backups
- Hands on experience with diagnosing and resolving basic technical issues
- Has the ability to understand user problems and the ability to explain technical fixes in a clear manner to non-technical users
- Experience working on 24x7 environments oriented towards a zero-downtime target
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.