IT Helpdesk Support Technician (Shift: 3:00pm – 12:00am / Thursday - Monday) - Masco Corporation

* Please only apply if you are very comfortable working the required Shift of 3:00pm – 12:00am / Thursday - Monday *

Work Environment: 2 days onsite in Ann Arbor, MI and 3 days remote from Home

One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Helpdesk Team . Our client is looking for strong technicians to provide Level 1 and Level 2 Helpdesk phone support to its enterprise environment within Windows Devices .

These roles are high paced and our client is looking for candidates that can handle the high volume of calls. This is also a great opportunity for someone to grow their skills within the IT support and have the opportunity to advance their careers within IT. They are currently looking for an individual who is looking to grow within their company.

*Please apply if you're interested in hearing more about the

opportunity*

*We are looking to set up interviews as early as next week*

Job Description: The Help Desk Representative will be located at the client site in Ann Arbor, MI, providing effective, live, Level 1 support for their end users. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) for a multitude of locations across the world. They will follow up with end-users to ensure calls are resolved and closed promptly. They are a 24/7 IT call center that utilizes the chat/email/call in functions. They support the end-users, printers, digital signage and basic network troubleshooting as well as multiple other areas of the business that keep the company up and running efficiently.



Other aspects and perks of the role include providing support to co-workers to ensure effective sharing of best practices (wearing both a teachers and students hat at all times). Increase knowledge through continuing education classes provided.

Years of Experience: 2+ years in an IT help desk role

Top Skills:

-2+ years of help desk experience (enterprise help desk experience preferred)

-Experience with remote support tools

-Software/Hardware Troubleshooting

-ServiceNow Ticketing System

-Customer Service Experience

Nice to Have:

-4 year Bachelor’s Degree or equivalent professional experience

-Familiarity with basic networking (reading SQL queries)

-Documentation (flow charts)

-Presentation skills

-Technically Savvy/Driven

Pay and Benefits

The pay range for this position is $16.00 - $20.00

*Medical, Dental, and Vision Benefits Offered from Day One*

* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *

Vehicle Needed: YES



+ Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:


+ Medical, dental & vision


+ Critical Illness, Accident, and Hospital


+ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available


+ Life Insurance (Voluntary Life & AD&D for the employee and dependents)


+ Short and long-term disability


+ Health Spending Account (HSA)


+ Transportation benefits


+ Employee Assistance Program


+ Time Off/Leave (PTO, Vacation or Sick Leave)



Pay and Benefits

The pay range for this position is $15.00 - $18.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ann Arbor,MI.

Application Deadline

This position will be accepting applications until Jan 9, 2025.







About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.