IT Helpdesk Support Specialist (Part-time) - Everspring Inc

Everspring is a leading provider of education technology and service solutions. Our advanced technology, proven marketing approach, research-based instructional design services, and robust faculty support deliver outstanding outcomes for our university partners, powering their success online.

Our Technology Team is committed to providing excellent customer service in a Mac/Windows hybrid environment to  be sure that the user will always feel comfortable to ask questions and to follow up with us!

As an IT Help Desk Support Specialist (Part-time) you will be responsible for the support of computing and communication technology to all Everspring employees. Therefore, we are looking for a friendly, professional and committed individual with excellent collaborative skills that is always happy to learn and to interact with people face to face, via tickets and chat! Thanks to your technical and troubleshooting skills you will consistently delivers superior customer service.

This role reports to the Technology Support Manager and is located in our downtown Chicago office .

Responsibilities:

• Support desktop software and hardware in a Windows/Mac hybrid environment, including inventory of all fixed assets and software licenses
• Support and guide end-users, including our remote workforce
• Collaborate to the technology on-boarding and off-boarding tasks for all employees and contractors
• Provide all aspects of support to users for basic software and hardware for end-user computing
• Troubleshoot problems using personal knowledge and experience
• Document solutions with scripts, checklists and guides for use by others for issue resolution
• Develop end-user guidelines and provide on-site end-user training
• Consult with and make recommendations to users on selection of hardware and software products to address business requirements
• Evaluate, maintain, modify and document desktop application packages, participate in the testing and evaluation of new desktop packages and implement prototypes
• Provide maintenance and support for moderately complex client products, peripherals, audio/visual equipment, network and physical moves
• Assist team in QA of new software product releases across multiple platforms, including mobile
• Perform other duties, as assigned
  

Requirements:

• High School Diploma Required
• Excellent and proven customer service previous experience
• 2+ years of work experience in a technical support field with demonstrated working
  knowledge of the basic hardware and software products and problem
  solving/troubleshooting skills
• Proven track record of delighting customers
• Ability to multi-task and see projects through to completion
• Ability to work with a diverse team in a fast-paced environment

About Everspring

Everspring is a leading provider of education technology and service solutions. Our advanced technology, proven marketing approach, research-based instructional design services, and robust faculty support deliver outstanding outcomes for our university partners, powering their success online. Everspring offers a range of full-service turnkey solutions, as well as standalone single service offerings, and innovative self-service products that enable universities to establish and maintain themselves as leaders in the digital delivery of education. 

Based in Chicago, Everspring serves a growing number of colleges and universities. Built In Chicago has named us one of the "Best Places to Work" in 2021, 2022 and 2023. We were also certified as a Great Place To Work® in 2022, 2023 and 2024.

EEO Note:

Everspring is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Everspring makes hiring decisions based solely on qualifications, merit, and business needs at the time.