IT Helpdesk Support - Potentia

Position Overview

We are accepting online applications from Neurodivergent Candidates for the position of IT Helpdesk Support to provide technical support to end users in a mobile endpoint and global multi-site infrastructure environment. 

 

Please note that all information provided in this regard will remain confidential to people outside the program. The program provides job-specific training, job coaching, and individualized support.

You will work with our client an industry leader in the global commodity trade and distribution market.  

• Provide support to employees both deskside and remotely
  
• Correct faults, provide resolution and/or proper escalation of complex
  
• problem tickets
  
• Perform PC and network troubleshooting and upgrades
  
• Network support and troubleshooting
  
• Perform network analysis and capacity planning
  
• Assist in the creation of processes and procedures for client network
  
• operations
  
• Contribute to the administration/monitoring/compliance of endpoint
  
• backup and disaster recovery via OneDrive
  
• Ongoing education and continual improvement of IT Service Delivery and
  
• process refinement
  
• Possible limited travel (health advisories permitting) with sufficient advance
  
• notice and precaution
  

Requirements

Experience and Qualifications required:

• Bachelor’s degree preferred or equivalent work experience/certifications (A+, Network+, CCNA, CCSP, MCP, MCSE, and MCSA)
  
• Fluent in Spanish – will be supporting users in the US, LATAM, EMEA and APAC
  
• Understanding of network switches, routers, and firewalls.
  
• Communication and interpersonal skills with team members, internal employees. 
  
• Ability to effectively create, organize, and maintain written records, reports, and other relevant documents pertaining to the job or project at hand.
  
• Knowledge of Windows operating systems up to Windows 11
  
• Knowledge of Office 365 user management
  

 

Successful candidates may also have experience with some of the following (not required):

• Experience with Microsoft Entra and Identity Access Management (IAM)
  
• Troubleshooting, initiative, self-management, innovation and professionalism
  
• Basic ICMP network troubleshooting skills like TRACERT, PING, and ROUTE PRINT for command line visibility into Network Layer
  
• experience as a Microsoft Generalist
  
• Managing endpoints with Microsoft Intune 
  
• Global, multi-site experience (VPN, remote support, SD-WAN) is preferred
  
• Knowledge with ticketing systems: Autotask, ConnectWise, Remedy, Track-It,Service Now, i.e.
  
• Abstract Reasoning and problem-solving skills are key to success
  
• Maintain a broad knowledge of state-of-the-art technology, equipment and/or systems; participate in professional development activities as appropriate.
  

Benefits

• Comprehensive medical coverage 
  
• Dental benefits 
  
• Vision care coverage
  
• Life insurance policy
  
• 401k matching program
  

Base salary plus Discretionary bonus

About Client

Our client has been certified as a Great Place to Work®! The award is based entirely on what current employees say about their experience working at the company. Great Place to Work® is the global authority on workplace culture, employee experience, and the leadership behaviours proven to deliver market-leading revenue, employee retention, and increased innovation.

 

Our client is an industry leader in the global commodity trade and distribution market. In our 27+ years in business, we have grown to become one of the largest privately held companies in Houston, TX and recognized as the 2nd largest chemical distributor in the world. Our diverse team spans 25+ offices worldwide, adding value by providing logistic, risk management, financing, and market intelligence services. We strive to enhance international commerce through the physical movement and marketing of industrial petrochemicals, polymers, fuels, and raw materials. By providing our suppliers and customers with streamlined services, they are able to focus on their core business.

About Potentia  

Potentia is a social enterprise dedicated to improving opportunities for neurodiverse employment. Potentia’s STARS program educated employers on the benefits of employing ND individuals and to best support them. Both Client and Potentia are Equal Opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation. Client participates in E-Verify in certain locations as required by law.

Next steps  

• Upload your Resume and contact information here.  
  
• Qualified candidates will chat with Potentia to share their preferences and strengths.  
  
• Selected candidates then interview with employers and complete short, work-related projects which allow them to show their abilities and better understand the roles.  
  
• Potentia will support and facilitate accommodations throughout the employer selection process.  
  

Experience and Qualifications required: Bachelor’s degree preferred or equivalent work experience/certifications (A+, Network+, CCNA, CCSP, MCP, MCSE, and MCSA) Understanding of network switches, routers, and firewalls Communication and interpersonal skills with team members, internal employees. Ability to effectively create, organize, and maintain written records, reports, and other relevant documents pertaining to the job or project at hand. Knowledge of Windows operating systems up to Windows 11 Knowledge of Office 365 user management Fluent in Spanish – will be supporting users in the US, LATAM, EMEA and APAC Successful candidates may also have experience with some of the following (not required): Experience with Microsoft Entra and Identity Access Management (IAM) Troubleshooting, initiative, self-management, innovation and professionalism Basic ICMP network troubleshooting skills like TRACERT, PING, and ROUTE PRINT for command line visibility into Network Layer experience as a Microsoft Generalist Managing endpoints with Microsoft Intune Global, multi-site experience (VPN, remote support, SD-WAN) is preferred Knowledge with ticketing systems: Autotask, ConnectWise, Remedy, Track-It,Service Now, i.e. Abstract Reasoning and problem-solving skills are key to success Maintain a broad knowledge of state-of-the-art technology, equipment and/or systems; participate in professional development activities as appropriate.