IT Helpdesk/ Support Executive at Tata Consultancy Services

Role: IT Helpdesk/ Support Executive
Location: Milford, OH (Onsite)
Job Description:

• Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues
• Work on all reconciling and monitoring workflows within the specific turn around time and with excellent quality
• Investigate and provide resolution for cases/tickets concerning assets
• Offer solutions and/or fixes for issues
• Involved in testing of new tools and dashboards
• Active awareness of multiple simultaneous case tickets with meticulous attention to detail
• Ability to provide insights, RCA’s(root cause analysis) and suggestions based on observations from the end customers and their experience
• Collect data from various sources and organize in defined templates and tools for further reporting
• Create/update standard operating procedure documents
• Manage multi device monitoring set up

Requirements (must have):

• High School Graduate (Associates Degree preferred)
• 2+ years of professional experience (education will be considered in lieu of experience)