IT Helpdesk/ Support Executive at Tata Consultancy Services

milford, OH 45150

Job Description:

Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues
Work on all reconciling and monitoring workflows within the specific turn around time and with excellent quality
Investigate and provide resolution for cases/tickets concerning assets
Offer solutions and/or fixes for issues
Involved in testing of new tools and dashboards
Active awareness of multiple simultaneous case tickets with meticulous attention to detail
Ability to provide insights, RCA’s(root cause analysis) and suggestions based on observations from the end customers and their experience
Collect data from various sources and organize in defined templates and tools for further reporting
Create/update standard operating procedure documents
Manage multi device monitoring set up

Requirements (must have):

High School Graduate (Associates Degree preferred)
2+ years of professional experience (education will be considered in lieu of experience)

17 - 22 /hour