IT Helpdesk Representative at ICONMA, LLC

• Individuals in this job position perform work at the intermediate level within this job family.
• The Helpdesk Representative III (HDRIII), located in Cranberry Township, PA, provides support to end users and IT systems on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, emails, and personnel requests for technical support.
• Performs pro-active monitoring of PPG’s computer systems through appropriate tools.
• Documents, tracks, and monitors problems to ensure timely resolutions.
• Works directly with customers on resolving problems that typically take greater time and experience to resolve.
• Participates in various projects to monitor and improve responsiveness to customers.
• Plans and monitors goals. Incumbents are service matter experts and promote instructions from pre-established guidelines to resolve issues.

Requirements

• A 4-year degree in Information Technology, or related discipline.
• 1-3 years technical support experience in a computer-related area.

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bhavya Khurana

M:(248) 264-7750