IT Helpdesk Manager - Alliance Solutions

Huntington Beach, CA 92647

About the Job

Helpmates is HIRING HELP DESK MANAGERS ! For a reputable Aerospace company in the city of Huntington Beach, CA. The Help Desk Manager will manage and lead a team of IT Desktop Support Techs and will require to have Fresh Desk experience. Must have excellent written and verbal communication skills and team management skills. He will also be responsible for providing technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. They will clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; conduct hardware and software inventory database maintenance and reporting; and perform other related IT work as required.

SCHEDULE:
Monday – Friday, 8:00am – 5:00pm

PAY RATE:
$45.00 per hour

SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.)

Manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service.
Recruit, train, and support helpdesk representatives and technicians.
Establish customer service standards, contribute to improving customer support, and provide feedback to the internal team.
Developing reports on team productivity and maintaining a problem-solving attitude to ensure high quality technical support and enhance client satisfaction
Identify, diagnose, and resolve problems for users of company-owned computers, phones, tablets, software and hardware, communicates solutions to end-users
Provide one-on-one end-user problem resolution over the phone or in-person
Order, deliver, tag, set-up, and assist in the configuration of end-user PC desktop/laptop hardware, software and peripherals
Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems
Coordinate timely repair of PC computer equipment and peripherals covered by third-party vendor maintenance warranty or agreements
Help install local area network cabling systems and equipment such as network interface cards, hubs and switches
Perform minor desktop/laptop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
Troubleshoot and assist users with all conference room technologies
Setup and perform minor troubleshooting on company-issued mobile phones

GENERAL QUALIFICATIONS – Education, Knowledge, and Experience
Education:

High School Diploma or GED equivalent is required
Bachelors Degree in Information Technology or a related field is preferred

Experience:
3 - 5+ years of direct experience

Other:

Extended or irregular hours may be required
Must be authorized to work in the United States
Helpmates Staffing is an “at-will” employer; employment is at the mutual consent of both the employee and the employer, and may be terminated at will for any reason, with or without cause, at any time during employment with the Company
As business conditions warrant a change in the operating necessities of the Company, all employees are expected to react productively, handle other essential tasks assigned now or in the future
Tasks may vary slightly based on products produced at a division

SUPERVISION PROVIDED TO THE POSITION

Direction with necessary guidance is provided in terms of tasks and craftsmanship and measured based upon how well tasks have been completed. Receives detailed instructions as needed

PROBLEM SOLVING

Develop and provide solutions to complex problems based on established precedents and are consistent with organization objectives

LANGUAGE SKILLS

Ability to communicate clearly and effectively in English, both verbally and in writing

If you're interested in this position please text "Helpdesk Manager" to 562-402-3432

#HSCE

Source : Alliance Solutions