IT Helpdesk Manager - Connecticut Transit

Reporting to the Director of IT, The IT Help Desk Manager provides internal systems support to internal customers at multiple sites, assisting them with hardware and software problems via phone, email or using remote desktop software. This position is responsible for support, troubleshooting, and for ensuring the delivery of exceptional quality support services to our internal departments. This is a high visibility position requiring exceptional customer skills, knowledge of help desk processes, as well as understanding of how to operate a Help Desk in a highly dynamic, fast-paced organization.