IT Helpdesk Lead / IT Operations Administrator (On-site from Day One) at Kyra Solutions Inc

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Title

IT Helpdesk Lead / IT Operations Administrator (On-site from Day One)

Required Skills and Experience

* This position responsibilities include assisting with application administration and back-office server maintenance.
* This position also works with other consultants within the unit on documentation of change management, network administration, scheduling and inventory management for the IT applications section.
* Bachelors degree in computer science or similar technology field or the equivalency in a technical training and certification program.
* 5 years of experience in similar IT responsibility roles including 2 years of experience in the operations of a facility.
* 5 years of direct experience with Windows Client systems and utilizing centralized anti-virus platforms.
* Troubleshooting Microsoft related issues and knowledge of applicable privacy and security laws and regulations.
* Strong communication skills, both oral and written.
* Strong interpersonal relationship skills.
* Ability to conduct research into Microsoft issues and determine appropriate resolution.
* Ability to present ideas and resolutions in common and technical terminology.
* Problem-solving ability, self-motivated and ability to prioritize tasks.
* Understanding of networking infrastructure is beneficial.

Primary Responsibilities

* Primary duties include installation, configuration, and maintenance of desktop, laptops, and video distribution systems, and related applications software as well as testing, documentation, and implementation of new technologies related to software installations and upgrades. The position is also responsible for developing and maintaining endpoint security including patching and virus scans.
* Plans, implements, and incorporates upgrades to production desktops, printers, laptops, and client systems.
* Maintains the software application database and accessory hardware.
* Performs on-site analysis, diagnosis, and resolution of complex Microsoft desktop problems for a variety of end users and recommends and implements corrective hardware and software solutions.
* Supports development and implementation of accessory equipment.
* Monitor life cycle management of all tickets related to the Help Desk system.
* Assists in the quarterly inventory of all equipment utilized by the IT Department and end users.
* Ability to clearly communicate technical information in laypersons terms.
* Ability to work alternate work schedules and be on-call twenty-four (24) hours/day.
* Rotational on-call to provide 24 hours, 7 days/week, 365 days/year (24/7/365) support for technical escalations.
* Performs any additional tasks as assigned by the Kyra OR Client Management team.
* Performs all other tasks assigned by the Client.

Location

Orlando, FL

Duration

Long-Term

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. for more information.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.