IT Helpdesk/Desktop Support Analyst - Apex Systems

Job#: 2012884

Job Description:

Our great client in New York City has a long term contract opening for a Helpdesk/Desktop Support Analyst. If you are interested please apply with resume to [email protected].
Address:
200 Liberty Street, 31st FL, New York, NY 10281
1. Interview and Training will be handled remotely. A working/stable internet connection and confidential/quiet workspace is required. Mifi devices/hotspots are prohibited.
2. After completion of training, worker will be required to report to the New York campus (200 Liberty Street, 31st FL, New York, NY 10281).
3. Laptop and Equipment is provided for this position. Other equipment outside of what we supply will be at the workers cost
Summary of Position:
Northwestern Mutual is searching for a talented and passionate Technical Support Analyst to join our fast-growing New York office.
The position is responsible for providing technical assistance and end-user support related to computer systems, hardware, and applications.
Provides first level technical support at various levels of expertise and responsibility. Includes support of Home Office and Field hardware, password support, software, applications, and networks both telephone and desk side support within home office. Provides analysis and research needed to resolve the issues presented to Service Desk.
As a Technical Support Analyst, you have a combination of problem-solving and people skills. Even if you are faced with a problem you dont have the answer for, your critical thinking skills and ability work under pressure will help you find a solution. You demonstrate politeness, patience, and understanding. Youre quick to learn new skills and technologies and are genuinely interested in learning and progressing in your role.
This role will start remote for a 5-6 week phone support training course. Training will run Monday through Friday from 9:00 AM to 5:30 PM EST. Once training is complete, candidate will work on campus in Lower Manhattan, New York. Regular work hours will be Monday through Friday from 8:30 AM to 5:30 PM EST.
Interview Process:
- 1-hour video interview
Please note that this will be onsite, 5 days a week, (walk up) after the training period.
IMPORTANT TO KNOW:
1. Interview and Training will be handled remotely. A working/stable internet connection and confidential/quiet workspace is required. Mifi devices/hotspots are prohibited.
2. After completion of training, worker will be required to report to the New York campus (200 Liberty Street, 31st FL, New York, NY 10281). Covid-19 vaccination verification is required to work on campus.
3. Laptop and Equipment is provided for this position. Other equipment outside of what we supply will be at the workers cost
Summary of Position:
Northwestern Mutual is searching for a talented and passionate Technical Support Analyst to join our fast-growing New York office.
The position is responsible for providing technical assistance and end-user support related to computer systems, hardware, and applications.
Provides first level technical support at various levels of expertise and responsibility. Includes support of Home Office and Field hardware, password support, software, applications, and networks both telephone and desk side support within home office. Provides analysis and research needed to resolve the issues presented to Service Desk.
As a Technical Support Analyst, you have a combination of problem-solving and people skills. Even if you are faced with a problem you dont have the answer for, your critical thinking skills and ability work under pressure will help you find a solution. You demonstrate politeness, patience, and understanding. Youre quick to learn new skills and technologies and are genuinely interested in learning and progressing in your role.
This role will start remote for a 5-6 week phone support training course. Training will run Monday through Friday from 9:00 AM to 5:30 PM EST. Once training is complete, candidate will work on campus in Lower Manhattan, New York. Regular work hours will be Monday through Friday from 8:30 AM to 5:30 PM EST.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.