IT Helpdesk at Genesis Corp./New Journey AI LLC
Brick Township, NJ 08723
About the Job
Genesis10 is currently seeking an IT Helpdesk Consultant with our client in their Brick, NJ location. This is a a full time position and requires being onsite 5 days per week.
Summary:
We are seeking an experienced MSP Support Technician to join our team and provide exceptional IT support to our small and medium-sized business clients. The ideal candidate should have a minimum of 5 years of experience in a help desk or technical support role, with a strong background in managing and troubleshooting IT systems. In addition to technical expertise, the candidate must possess excellent interpersonal skills and a personable demeanor to effectively engage with clients and understand their IT requirements. The role will involve proactively monitoring and maintaining clients' IT infrastructure, resolving technical issues, and implementing new IT solutions. The candidate should also be available for on-call hours one week a month to address any urgent client needs outside of regular business hours.
Key Responsibilities:
Required Skills and Experience:
Preferred Skills:
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Summary:
We are seeking an experienced MSP Support Technician to join our team and provide exceptional IT support to our small and medium-sized business clients. The ideal candidate should have a minimum of 5 years of experience in a help desk or technical support role, with a strong background in managing and troubleshooting IT systems. In addition to technical expertise, the candidate must possess excellent interpersonal skills and a personable demeanor to effectively engage with clients and understand their IT requirements. The role will involve proactively monitoring and maintaining clients' IT infrastructure, resolving technical issues, and implementing new IT solutions. The candidate should also be available for on-call hours one week a month to address any urgent client needs outside of regular business hours.
Key Responsibilities:
- Provide advanced technical support and troubleshooting for clients' IT systems and applications.
- Proactively monitor and maintain clients' IT infrastructure to ensure high availability and performance.
- Collaborate with the team to implement new IT solutions and technologies for clients.
- Support onboarding of new Junior technicians.
- Document all support activities and maintain accurate records of client configurations.
- Communicate effectively with clients to understand their IT needs and provide timely updates on support tickets.
- Be available for on-call hours once a month to address urgent client needs outside of regular business hours.
Required Skills and Experience:
- Minimum of 5 years of experience in a help desk or technical support role.
- Must possess strong leadership skills.
- Candidate must be able to work independently.
- Strong knowledge of MSP tools and platforms.
- Experience with Microsoft Windows, Active Directory, and Office 365.
- Strong understanding of networking concepts and troubleshooting.
- Excellent written and verbal communication skills.
- located within 25 miles of zip code 08723
Preferred Skills:
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
- Experience working in a managed service provider (MSP) environment.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary
28 - 33 /hour
