IT Help Desk Technician - Kinect

We are proud to partner with one of the most prestigious luxury brands in the world to find a highly motivated IT Help Desk Technician with a concierge mindset to join their team. This is a unique opportunity to support a high-end environment, providing technical assistance across two office locations in New York City.

Responsibilities:

• Provide first-line technical support to staff, resolving hardware, software, and network-related issues
• Ensure high-quality, personalized IT support with a focus on a seamless user experience
• Troubleshoot and resolve system performance issues and user access requests
• Collaborate with the IT team to escalate and resolve more complex problems
• Install, configure, and maintain computer systems, software, and peripherals
• Manage technical requests through a ticketing system and ensure timely follow-ups
• Maintain a professional and polished demeanor while providing exceptional customer service to all employees

Qualifications:

• Bachelor's degree in Computer Science or a related field
• Current Microsoft certifications (required)
• Minimum of 1 year of experience in systems and user support, ideally in a high-performance or luxury setting
• Strong troubleshooting skills and knowledge of hardware, software, and network systems
• Excellent communication and interpersonal skills, with a concierge-level service mindset
• Ability to work in person across two office locations in New York

Why You’ll Love This Role:

This is more than a typical IT support position—this role allows you to partner with one of the most iconic luxury brands in the world, offering you the chance to work in an elegant and high-expectation environment. If you’re someone who takes pride in delivering impeccable customer service and thrives in a fast-paced, luxury setting, we want to hear from you!

Equal Opportunity Employer:
Kinect is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.