IT - Help Desk Support - Latitude Inc

Job Title: Field Service Desk Technician

Location: Millersville, MD Area (75% Travel to Client Sites)

Salary Range: $50,000 - $60,000 Annually

Position Overview: We are seeking a highly motivated and skilled Field Service Desk Technician to join our dynamic team. This role is perfect for someone passionate about technology, enjoys working in various environments, and loves the challenge of solving IT issues directly at client sites. As a key member of our team, you will play a vital role in ensuring the smooth operation of our clients' IT infrastructures, providing both remote and onsite support. This position requires 75% travel within the Millersville, MD area to client sites.

Provide first-class IT support and troubleshooting services at client sites, ensuring minimal downtime and maximum efficiency.

Install, configure, and maintain hardware, software, and network components.

Assist clients with technology-related issues, offering clear, understandable guidance.

Conduct regular maintenance and system checks to ensure reliability and security.

Document service processes, solutions to common problems, and customer interactions to enhance the support team's effectiveness.

Collaborate closely with the support team to manage service tickets and prioritize tasks.

Stay updated on the latest technologies and industry best practices to suggest improvements to clients' IT systems.

1-2 years of experience in IT support, preferably within a Microsoft service provider environment.

Familiarity with Microsoft technologies and environments.

Excellent troubleshooting, analytical, and problem-solving skills.

Strong communication and interpersonal skills, with an ability to explain technical concepts to non-technical users.

A valid driver's license and willingness to travel to client sites within the Millersville, MD area (75% travel).

A commitment to professional development and a desire to stay informed of new technologies and best practices in IT support.

Preferred: Certifications in relevant technologies (e.g., CompTIA A+, Microsoft Certified: Windows Server Fundamentals, etc.).