IT Help Desk - Ledgent Technology

Job Title: IT Help Desk Support
Location: Onsite or Remote (Flexible) Sun Valley, CA
Duration: 3 Months Minimum (with potential to convert to full-time)

Pay Rate: $30 - $35 per hour

Company Overview:

This position is with a family-oriented company with a 300+ million dollar business, known for its employee-first culture. The company values its people, fostering an environment where everyone is treated as important, from the President down. It started by buying scrap metal from Lockheed Martin and has since grown into a prominent business. The company cares deeply about its employees, and the President is known to interact personally with the team.

Position Overview:

We are seeking an IT Help Desk Support professional to provide essential troubleshooting and IT support services for approximately 200 active users across 7 locations, primarily in California and Arizona. This position is open due to a temporary leave of absence for the current Systems Administrator. There is a high probability that this will convert into a permanent, full-time role for the right candidate.

Key Responsibilities:

• Provide first-level technical support to 200+ users across multiple locations.
• Troubleshoot and resolve hardware, software, and networking issues, including ERP system troubleshooting (Biztrack, Paycor, and others).
• Monitor and maintain systems to ensure uptime, resolving issues promptly (including server downtime or other system disruptions).
• Use tools like Service Now or a similar ticketing system to track and manage incidents.
• Respond to critical system issues or user concerns, often with minimal notice.
• Work collaboratively with other IT team members (including the Systems Administrator) and take on additional responsibilities as needed.
• Maintain a professional and calm demeanor while multitasking and prioritizing urgent issues.

Required Qualifications:

• 2-3 years of hands-on IT Help Desk or technical support experience.
• Experience providing IT support for multiple locations or facilities, ideally with 100+ users.
• Experience with troubleshooting Windows-based systems and servers.
• Experience working with or supporting ERP systems (Biztrack, Paycor, or similar).
• High school diploma required; AA or relevant technical certifications preferred (e.g., ITT cert).
• Ability to manage multiple challenges simultaneously in a fast-paced environment.
• Strong communication skills and the ability to interact with employees at all levels.

Desired Skills:

• Familiarity with Service Now or similar ticketing systems.
• Ability to work independently, sometimes without immediate supervision.
• Hands-on experience with troubleshooting a wide range of IT issues (servers, networking, software, etc.).
• Knowledge of different IT environments (PPO, Blue Shield, FSA, etc.) is a plus.
• Comfortable with potential on-call duties if required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.