IT Help Desk Specialist - Metrix Instrument Co., L.P.

Who We Are

Metrix is the preferred supplier of industrial condition monitoring systems to many of the world's leading manufacturers and users of cooling towers, gas turbines, reciprocating compressors, and other rotating and reciprocating machinery. With headquarters in Houston, Texas, we operate in more than 40 countries via factory-direct sales and service professionals, along with a strategic network of instrumentation partners. We pioneered the concept of simple, affordable machinery protection with our seismic measurement technology. Initially focused on geophysical exploration, this technology also found abundant applications for vibration measurements on industrial machines and has been our focus for 50 years.

Your Role

The Help Desk Specialist will coordinate and perform the installation, troubleshooting, and repair of hardware and software applications on personal computer systems and peripheral devices and to work closely with end-users and other IT Department staff to achieve highest possible run time efficiency.

RESPONSIBILITIES

• Provide first line support to PC and telecommunications end users.
• Install and configure computer hardware, printers, and other peripherals.
• Maintain inventory for computer hardware, printers, and other peripherals.
• Install and configure computer software.
• Create images for desktops and laptops.
• Setup workstation areas for new employees.
• Dispose of obsolete equipment.
• Maintain and configure printers.
• Document, trouble-shoot and resolve Help Desk inquiries related to software installation, computer hardware, printers, and other peripherals.
• Coordinate with outside vendors to resolve software and hardware problems.
• Fully Document all relevant information including the impact to the customer, problem symptoms and status information in a timely fashion, and assign appropriate priority in the service desk system.
• Communicate internally within the IT department and externally with the customer through resolution.
• Resolve as many problems and requests as possible without reassignment/escalation and within service desk time parameters, using documented procedures and available tools.
• Assist in the development of existing and creation of new Information Technology policies and procedures.

ADDITIONAL RESPONSIBILITIES & DUTIES:

• Performs system backups as required.
• Provide excellent customer service, via phone, email and in person.
• Respond to change productively and handle other duties as required.
• Demonstrate good follow-through techniques.
• Address issues proactively and respond with minimal direction.
• Assist with special projects.
• Follow all company safety policies and procedures.
• Work scheduled over-time as required.

QUALIFICATIONS:

Education & Experience:

• Associate degree in information technology (IT) or equivalent

Knowledge & Skills:

• PC Troubleshooting and setup in a Microsoft environment.

Experience:

• Specialist level I: Minimum of 2 years' experience working in a similar role in an IT department.

We offer a generous compensation package that offers:

• Competitive salary
• 401(k)
• Health, vision, and dental insurance
• Health Savings Accounts
• Employee Assistance Program
• Educational Reimbursement
• Competitive paid time off program

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Privacy

We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at Metrix, please click on this link to view our Applicant Privacy Notice. ( metrixvibration.com )

Metrix is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)