IT Help Desk - PEAK Technical Staffing USA

Basic Functions:

• Provide desktop end-user support, PC setup/configuration, and resolution of IT Client Services requests.

Essential Functions:

Provide technical support to end users in support of hardware, software, peripherals, and network infrastructure.

• Build and deploy Apple and PC computers with associated configurations.

• Inventory, image, and maintain asset records for inventory.

• Maintain and enforce corporate hardware and software policies.

• Queue into online helpdesk ticketing system, to create, track progress and status, resolve and close tickets.

• Attend regular staff meetings to report on tasks and progress.

• Act as a resource for all employees regarding technical IT questions and training.

• Backup for IT staff.

Desired Skills and Experience:

• Ability to collaboratively work in a fast-paced team environment, with a large global customer base.

• Possesses skills within Microsoft 10/11; MacOS, and Office 365 suite.

• Outstanding customer service skills and rapport.

Requirements:

Education
High School (or equivalent work experience)