IT Help Desk - Franklin Fitch

One of our clients is seeking a talented IT Help Desk Specialist to join their team in Nashville, TN. This is an on-site role, where you'll be providing hands-on support to end-users, troubleshooting technical issues, and ensuring seamless IT operations.

Key Responsibilities:

• Offer technical support for hardware, software, and network-related issues.
• Handle help desk tickets promptly, ensuring efficient and professional resolutions.
• Install, configure, and maintain IT systems and devices.
• Collaborate with IT colleagues to address complex challenges and enhance service delivery.
• Provide occasional support during events or outside standard business hours.

Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
• 7+ years of IT support or help desk experience.
• Proficiency with ITSM tools like Jira or similar platforms.
• Strong technical troubleshooting skills, especially with SCCM, O365, and other IT support technologies.
• Exceptional communication and customer service skills.

If you’re passionate about IT support and thrive in an on-site environment where you can make a real impact, this opportunity could be a great fit for you!