IT Help Desk - Junior System Administrator, Diamond Game Enterprises - Diamond Game

WHY DIAMOND GAME?

When you work at Diamond Game you are part of a diverse, forward thinking, technology focused gaming organization. Diamond Game employees work alongside one another as part of an engaged team, making contributions at all levels to ensure the highest quality and standards.

As a Diamond Game employee, you are afforded growth opportunities, career mentoring and valuable work experience. Diamond Game appreciates and encourages growth within the organization, knowing it's our talent that keeps us moving forward.

Career development, remote and hybrid work schedules, a robust benefit package, work-life balance and an inclusive culture are all part of a complete and rewarding employee experience at Diamond Game.

Diamond Game designs, produces, and services electronic pull-tab games, gaming systems, and tickets for charitable gaming and lottery markets. Established in 1994, Diamond Game is proud to be a subsidiary of Pollard Banknote Limited and a sister company of Pollard Games, Inc DBA American Games and International Gamco.

Our mission is to develop and provide innovative gaming solutions to charitable gaming and lottery markets while providing players with thrilling gaming experiences. We always put customers first by providing consistent service and unique products that outperform our competitors. We foster a work environment for employees that encourages teamwork, imagination and continuous improvement. We are proud that our products positively impact many charitable communities across North America.

Our Core Values are: Be a Team Player; Have a Game Plan; Be Reliable; Be a Game Changer; Play Fair; Be a Pro; and Have Fun!

Position Summary

The IT Help Desk-Junior System Administrator is responsible for daily Help Desk, Junior System Administrator, and Junior Business Analyst support tasks for Diamond Game end-users. Typical daily tasks are supporting the setup, configuration and deployment of windows-based laptops and desktops. Installing and troubleshooting a variety of desktop applications, most notably Microsoft Office suite of applications. In addition to desktop and laptop support, mobile device setup and management is also a big part of daily support activities. Training and mentoring of assigned System Administrator and Business Analyst duties shall be provided.

Essential Duties and Responsibilities

• Provide Tier 1 support for desktops, laptops, and software applications.
• Work closely with System Administrators and other IT/TS Team staff in the timely resolution of end-user application and hardware issues.
• Document support activities in Autotask help desk tracking system. Prepare Biweekly Status reporting.
• Provide maintenance of mobile phone and broadband devices and plans to include but not limited to inventory management, vendor communications, and billing reconciliation.
• May require on-call support or work outside of normal business hours.
• Assist with projects and miscellaneous tasks as assigned by management.
• Junior System Administrator and Junior Business Analyst assigned tasks.
• Willingness and ability to complete technical training to implement/maintain legacy and new state-of-the-art IT Technology solutions.
• Perform other tasks and duties as requested and required by management.

Education Requirements

• Bachelor's degree or equivalent (A+, Networking, and Microsoft MCP certification) required.
• At least 1+ years' experience in a help desk support role or a new college graduate with an IT related degree
• Office 365 experience, Exchange 2016, and Active Directory experience required.
• Working knowledge of the TCP/IP protocol suite, Firewalls, and the OSI model.
• Working knowledge of data transmission protocols and endpoints (FTP, SFTP, TLS, SSL, SSH).
• Strong familiarity with Windows and Linux operating systems (both workstations & servers).
• Solid knowledge of imaging/troubleshooting Dell/HP laptops a plus.
• Junior System Administrator experience (including VMware, Hyper-V) preferred.
• Business Analyst experience (including SharePoint, Navision ERP) preferred.
• Ability to write and debug scripting languages (i.e. Bash, PowerShell, Python) preferred.

Knowledge and Abilities Requirements

• Strong written and verbal communication skills.
• Strong documentation skills using tools (i.e. Visio, Word, PowerPoint).
• Strong analytical, problem-solving, and remote/virtual troubleshooting skills.
• Strong organizational, and multi-tasking skills.
• Ability to effectively manage an unpredictable workload and meet established deadlines.
• Proficient in imaging and deploying user devices (laptops, desktops, cellphones, etc.).

Benefits

• Medical, Dental, Vision
• 401k with company match
• Profit Sharing
• Paid Vacation
• Employee Referral Program
• Tuition Reimbursement
• Employee Assistance Program

We thank all that apply; however only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).

Diamond Game provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

To ALL Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.