IT Help Desk - Meyer Burger

Meyer Burger - WORK FOR A VISION

Meyer Burger is bringing solar manufacturing back to the US. Our goal is not only to produce the best and most sustainable solar modules in the world, but also to be a truly green company, building a brand that sets new standards for the entire solar industry.

We are a Swiss headquartered manufacturer of high-performance solar cells and modules with production sites in Germany supported by more than 1,200 employees globally. We combine cutting-edge technology with a 70-year history of development and deployment of excellent products. Our experience and culture gives us the courage to lead photovoltaics into a new era. We are now investing in the U.S., bringing our first overseas production plant to Goodyear, Arizona, creating hundreds of jobs.

We are looking for employees who want to create rather than manage, who want to break new grounds as part of a committed team, and bring about lasting change. Become part of something big! Shape the energy generation of the future together with us! If you want to successfully drive the energy transition to 100% renewables and create a premium brand, we look forward to receiving your application as IT Service Desk.

The Role:

The IT service desk position is responsible in providing computer support, technical assistance and support related to computer systems, hardware, and software by answering users' questions, training users on basic system and computer functions, addressing system and user issues, and resolving issues in a timely and professional manner.

Your contribution to our vision (responsibilities):

• Provide Level 1 IT solutions, support production and office environment technical assistance.
• Support in the event of production downtime.
• Departmental and subject-related user support with acceptance, classification and processing of faults and service orders.
• Creation of workarounds and solutions to problems and preparation of corresponding documentation.
• Independent monitoring of all faults and active communication with users.
• Independent communication with external service providers.
• Sub-project management of manageable IT projects.
• Setup & maintenance of client systems
• Active involvement in the design and implementation of the quality, environmental, occupational health and safety and energy management system at the site.
• Collaboration in the continuous improvement process.

You bring:

• Minimum 2 year of technical experience - helpdesk, desktop support, troubleshooting, degree in technology, Skilled in troubleshooting highly automated equipment.
• Proficient in MS office.
• Basic understanding of network & network equipment.
• Ability to learn new tools and tasks.
• Independent, team-oriented and decisive work, even under deadline pressure.
• Strong client facing & communication skills.
• Time management and prioritization.
• Ability to multi-task and take initiative.
• Must possess excellent written and verbal communications skills.
• Language Skills: English.

A Plus:

• Associate's Degree in Computer Science, Information Technology.
• CompTIA A+ and/or CompTIA Network + and/or Microsoft Certified: Fundamentals and/or Google IT Support certificate and experience with Active Directory.
• Ability to understand and be trained on technical information.
• Bilingual/ Spanish

Position is subject to pre-employment background check and drug screen.