IT Help Desk/Equipment Specialist - West Palm Beach - TrustBridge, Inc.
West Palm Beach, FL 33407
About the Job
Pay range: $18/hr. - $22/hr.
Have you thought about Trustbridge?
Since 1978, Hospice of Palm Beach County, Hospice of Broward County and Hospice by the Sea have cared for 200,000 families in South Florida. These three hospices are now one branch of Trustbridge, a community nonprofit that provides support for families facing serious illness 24 hours a day. Our other services include palliative medicine, caregiver support and bereavement programs.
At Trustbridge, we consider our employees our greatest resource. Our appreciation is shown in many ways, including the wide range of comprehensive benefits we offer.
Trustbridge benefits include:
- Competitive salary
- Health, Dental, Vision, Life and Disability insurance
- 401K with employer contribution
- Tuition reimbursement
- Employee Assistance Program
- Flexible Spending Account
- Generous PTO package
Responsibilities:
Hours of operation: 8:30am - 5pm
JOB SUMMARY
- Responsible for the assignment and tracking of equipment from the Information Technology Department.
- Provide first level support to the organizations users via phone and Email using Help Desk tickets.
- Performs complex and diversified projects in support of the activities and operations of the assigned areas.
A. Education/Regulatory Requirements:
- Associate degree in a related area
B. Skills:
- Minimum of 3 years’ experience in a business office
- One year as an executive secretary or administrative assistant.
- A minimum of 1 year of Technical School or Help Desk experience is preferred.
- May substitute 2 additional years of experience for Associate degree.
- Mastery of essential general office procedures
- Healthcare terminology and systems preferred.
C. Professional Requirements:
- Skilled in extracting and compiling technical data; report format for tables, graphs, slides, and statistical reports.
- Self-starter and effective problem solver.
- Excellent verbal and written communication skills.
- Displays professional demeanor and maintains confidentiality.