IT Help Desk Coordinator - Robert Half

Description Robert Half is searching for Help Desk I to support a construction company based in Seattle, WA. This Help Desk candidate is responsible for supporting internal and external users and escalating support to associated teams. This position is a contract-to-hire opportunity (3 months) that is 100% onsite. Schedule: Monday - Friday (Core Business Hours) Location: Downtown Seattle Job Duties: + Acts as a first level problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and follow-up to assist users in solving computer, printer or data processing problems + Logs help desk calls and assign to best qualified and available technician + Manages IT Helpdesk tickets to ensure balanced workloads, escalation and closure + Manages Seattle office security alarm system accounts + Manages cell phone accounts, order new and replacement phones, data cards, satellite phone accounts and programing of phones + Reviews invoices for accuracy and code to the appropriate GL code + Assists IT Director with pulling reports from KACE + Keeps IT Department database up to date, accurate and appropriate files up to date + Maintains and track the items in the library + Receives visitors to IT Department, determines nature of business, assist visitor or direct them to person that can assist them + Answers the telephone and relays messages to the appropriate party + Maintains toner inventory and recycling + Collects and report printer meter page counts to vendors + Manages shipping and receiving for IT related packages + Assists with the creation of procedural documentation for the IT Department + Performs routine typing, data processing, filing, or other routine clerical duties + Performs other duties as assigned by the IT Director + Ensures compliance with the Code of Ethics and Standards of Business Conduct. + Responsible for practicing safe work standards and promoting an Incident and Injury Free (IIF) work environment as a condition of employment. Requirements + 3+ year of experience in a Help Desk or related role + Knowledgeable in monitoring tickets through a ticketing system, phone, and email + Experienced in general Active Directory and software licensing + Skilled in utilizing and providing Microsoft Office 365 support + Ability to provide detailed documentation and inventory management/asset tracking. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .