IT Help Desk Coordinator - Latitude, Inc.

Job Description:

* Perform advanced-level analyzing and troubleshooting of hardware and software issues.

* Plan, design and implement technology rollouts that may require off-hours or weekend work.

* Perform server and user account administration including managing network security for files and folders.

* Overall responsibility for local Audio-Visual (AV) and other office technology and supplies

* Perform group policy administration.

* Design and support SharePoint sites.

* Utilize Office 365 tools such as Power Apps and Power Automate.

* Develop and provide technology training and documentation to Judiciary staff and judges, and consult with service providers, vendors, and contractors.

Qualifications:

• At least one year of professional office experience
• Must be a US citizen
• Must be able to assist with junior level IT functions
• Basic IT knowledge
• Must be able to work onsite 5 days a week
• Familiarity with basic networking concepts
• Prior experience supporting Microsoft 365
• Available to be on call rotation
• Excellent communication skills
• Detail oriented in order to keep relevant notes on tickets
• Highly organized to keep Help desk tickets order
• Ability to diagnose and resolve basic computer technical issues

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