IT Help Desk Agent at US Tech Solutions

Title: IT Help Desk Agent

Duration: 12 Months

Location: Portsmouth NH 03801, & Plano TX, 75024 (Hybrid)

Description:

·        12-month contract (with the potential to extend up to 24 months)

·        Contract length is determined by business need as well as individual reliability and performance.

·        Position will be a hybrid model. Some in-office presence will be required.

·        2 flexible days in office, 3 days remote each week.

·        Days/hours per week may vary and subject to change depending on business need.

Responsibilities:

•              Act as a single point of contact via the telephone, email or web for resolution of technology-related issues

•              Document customer requests in our incident tracking system

•              Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.

•              Interact with customers and peers to diagnose and resolve problems

•              Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems

•              Support features, functionality, and usage of specific applications

•              Provide Level 1 technical support of low to medium complexity

•              Provide input and update to the technical knowledgebase as necessary

•              Adhere to established policies and procedures.  Make sound business decisions, under direction by following documented procedures

•              Report problems with procedures and makes suggestions for improvements

•              Perform related duties as assigned or requested

Experience:

•              Reliability & Flexibility are extremely important

•              Strong customer service skills

•              Effective listening skills

•              Strong written and verbal communication skills

•              Good problem-solving skills and decision-making ability

•              Technical aptitude with PC literacy

•              Basic knowledge of Windows Operating Systems

•              Strong enthusiasm and desire to learn

Qualifications:

•              Self-motivation and organization

•              Ability to learn and apply technical information in a fast-paced, demanding work environment

•              Ability to follow policies and procedures; attention to detail.

Education:

·        High School diploma or associate degree

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:
Name: Mayank
Email: kumar.mayank@ustechsolutionsinc.com
Internal Reference Id: 24-11116